Johannesburg: Night Duty Receptionist (Medical Radiology Practice)

About the Role

Join our dynamic team at Diagnostic Radiological Services Inc as a Night Duty Receptionist in our medical radiology practice. As a key member of our fast-paced and supportive environment, you will work closely with our team to provide superior diagnostic and interventional services. We are committed to compassionate patient care and strong teamwork, and we encourage individuals who share these values to apply.

Key Responsibilities

• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients
• Ensure terms and conditions are signed for all patients
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Ensure blood tests are done for all CT contrast patients over the age of 50
• Obtain Authorization for all examinations. Specifically, via UMS & medical aid systems for all CT & MRI exams as well as ultrasound guidance examinations when needed
• Assist with the moving of patients and x-ray cassettes
• Process payments for all private patients, walk-in or in-hospital patients
• Allocate payments to the correct invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Assist in resolving telephonic enquiries
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments
• Ensure that your behaviour contributes to a friendly, harmonious, and professional culture in the department
• Maintain strict confidentiality at all times
• Perform other appropriate tasks and responsibilities assigned within the scope of your job function, knowledge, skills, and abilities

Requirements

• Grade 12 Intermediate Skills on MS Office
• 2 – 3 years experience in a professional fast-paced environment and/or 1-2 years in a medical environment
• Previous experience in a Radiology environment is advantageous
• Attention to detail, high level of accuracy
• Sound knowledge of medical aid and PMB rules as well as POPI Act regulations for healthcare will be beneficial
• Ability to build and maintain good relations with colleagues and all stakeholders

Qualifications

(No qualifications mentioned in the original job description)

Salary & Benefits

(No salary or benefits information mentioned in the original job description)