EDUCATION AND EXPERIENCE: National Certificate Matric Grade 12 BCOM in Commerce and IT Management Degree Microsoft Certified: Solutions Associate (MCSA), Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP). Cyber Security Certificate Prince 2 Project Management ITIL Service Management Foundation MNE (Master Network Engineer) Diploma ANE (Associate Network Engineer) Diploma 5 years of management experience KNOWLEDGE, SKILLS AND CRITICAL COMPETENCIES: ICT Service delivery and SLA Management Infrastructure Design and Implementation O/S MS WINDOWS 10 PRO Project Management Policy development and Implementation ICT Governance ICT Networking protocols Patch management (SCCM/Intune), antivirus, and VPN technologies. ICT Disaster Recovery ICT Configuration Management ICT Mobile Computingand Wireless Communications Systems. SQL Administration Active Directory Management and Group Policy Implementation DHCP & DNS administration and support Mimecast email administration and support In-depth knowledge of Windows Server (2016-2022) Exchange server maintenance and Support Expert-level administration of VMware vSphere/ESXi or Hyper-V. SAN Support and Maintenance Veeam and Symantec backup Support Zoom and Skype communication Technology support LAN and WAN maintenance and support Experience with enterprise hardware, specifically HP and related monitoring tools. KEY PERFORMAMNCE AREAS: Implementation, maintenance, and optimization of physical and virtual server infrastructure. Racking, cabling, and configuring physical servers, storage, and networking equipment. This includes managing power distribution units (PDUs) and ensuring proper, organized cabling. Installing, upgrading, and patching server operating systems (Windows Server). Optimize performance, manage server capacity, and configure virtualization solutions like VMware or Hyper-V. Applying security configurations, performing vulnerability scanning, and ensuring compliance with data privacy regulations. Creating and updating documentation regarding system configurations, network diagrams, and incident reports. Tracking inventory, documenting server configurations, and managing vendor relationships for repairs and maintenance. Developing and maintaining backup and recovery solutions to prevent data loss. Providing leadership in the alignment of the ICT and business strategy ensuring that the company gains full value from its investment in IT services and its people. Providing a coherent link between ICT and the business ensuring that the business needs are met by the overarching SAST IT strategy. Lead, motivate and inspire the ICT department by delivering an ICT strategy that delivers innovation and enables the wider business to become leaner through the effective use of existing and emerging ICT Information Systems. Ensure that appropriate skill levels are maintained through the provision of a successful training and development programme. Providing accountability for the successful provision of all ICT services, delivered either internally or externally, as required by the business. Acting as the final escalation point for service-related issues ensuring that resolutions are proactively sought and delivered. Chairing SLA meetings, and attending, various meeting and forums with the mandate to ensure that ongoing readiness of the ICT Strategy meets the needs of all business change programmes and initiatives. Providing a professional and customer orientated approach in both the departments culture and through own personal leadership style. To act as the voice of ICT services to the wider organisation, ensuring effective communication and awareness. Ensure that day to day delivery of technical solutions across the organisation is optimised to ensure the organisation is meets its operational objectives and goals. Manage and follow the prescribed company change management process within SLAs to ensure business efficiency and stability. To manage and maintain the company Infrastructure environment in conjunction with ICT resources and 3rd party suppliers/Contractor. To manage and maintain SAST desktop security to deliver secured operational enablement utilising best practice ICT security resources. To manage and maintain the hosted Unified Communications topology including mobile data management. To aid and where applicable undertake Security and Audited activities such as ICT security vulnerability and cyber security threats and ensuring all documentation is kept up to date and is easily available for auditing. To manage remote user security and alerts in order to provide a robust and proactive level of service for all SAST users and stakeholders. To manage and improve the overall SAST ICT Infrastructure assets as defined within best practice ICT Service Management standards. Management and maintenance of the company systems architecture and infrastructure, both physical and virtual. Establishing and implementing processes and procedures supported by approved policies for day to- day administration of the infrastructure, To derive and implement an Infrastructure improvement plan ensuring SAST flexibility and growth To undertake end to end Project Management of the ICT division covering tasks, resources, time and risk. To aid in the alignment of budget control in conjunction with the approved budget. To provide statistical information on helpdesk activity ensuring SLAs are met and critical communication updates are delivered. To ensure logged service tickets are undertaken by the correct personnel and that the appropriate level of system controls are in place to record activity undertaken. Establishing strong partnerships with key client contacts to devise on-going technical strategy. Work in partnership with SASTs department business owners to develop and deliver key projects. Represent the SAST Technology function in the delivery of the company Strategic Transformation plans.

About the Role

The ICT Manager will oversee and manage the IT department, ensuring the smooth operation of computer systems, networks, and software applications. This is a critical role that requires strong technical knowledge, leadership skills, and excellent communication abilities.

Key Responsibilities

• Manage and maintain computer systems, networks, and software applications
• Ensure the security and integrity of IT infrastructure
• Provide technical support to staff and management
• Develop and implement IT policies and procedures
• Collaborate with other departments to ensure seamless integration of technology
• Troubleshoot and resolve technical issues in a timely manner

Requirements

• Strong understanding of computer systems, networks, and software applications
• Excellent communication and leadership skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Experience with IT management tools and technologies (e.g. Microsoft, Cisco)

Qualifications

• BCOM in Commerce and IT Management Degree
• Preferred certification Cyber Security Certificate
• Prince 2 Project Management
• ITIL Service Management Foundation
• MCSA 2000 Professional
• MCSA 2003 Professional
• Master Network Engineer (MNE) Diploma
• Associate Network Engineer (ASE) Diploma

Salary & Benefits

Not specified