Job Description
- Gather, analyse, and document business requirements across multiple operational divisions
- Translate business processes into functional specifications, user stories, and process maps
- Support ERP implementation, gap analysis, and solution design alongside external consultants
- Assist with data cleansing, migration planning, and data quality improvement
- Facilitate stakeholder engagement, workshops, progress updates, and solution validation
- Develop and coordinate UAT testing, defect tracking, and issue resolution
- Create and deliver user training material and support post-go-live adoption
- Identify opportunities for process improvement, automation, and operational efficiencies
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Bachelor’s Degree in Business Administration, Information Systems, Computer Science, or related field
- Proven experience as a Business Analyst within ERP implementation, systems modernisation, or business process improvement projects
- Strong understanding of requirements elicitation, process documentation, and business analysis frameworks
- Experience facilitating workshops, interviews, and stakeholder engagement sessions across all business levels
- Ability to translate complex business requirements into clear functional specifications and actionable technical requirements
- Proficiency in Microsoft 365, including Excel, Visio, SharePoint, and Teams
- Familiarity with Jira, Confluence, or similar project and documentation tools
- Strong analytical, critical thinking, problem-solving, and organisational skills
- Excellent verbal and written communication skills with the ability to engage both technical and non-technical stakeholders
- Ability to manage competing priorities and work effectively within cross-functional project teams
- Experience within the agricultural, agri-processing, or food production sectors
- ERP platform implementation or support experience
- Exposure to data cleansing and migration projects
- Experience designing and delivering end-user training
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Knowledge of SQL, reporting tools, Agile / Scrum, or Waterfall methodologies
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Business Analysis certification beneficial
Apply: .za
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Clerical Insurance Jobs in Kwazulu-Natal
In Kwazulu-Natal, South Africa, the clerical insurance industry is a common sector that employs many professionals. The job market trends in this field are generally positive, with a growing demand for skilled and experienced individuals to support the growth of the financial services sector. Typically, these roles require strong administrative skills, attention to detail, and excellent communication abilities.
When it comes to salary expectations, clerical insurance positions often fall within broad ranges, such as R400 000 to R600 000 per annum, depending on factors like experience, company size, and industry sector. However, please note that these figures are only a general guideline and actual salaries can vary significantly. Experience, qualifications, and performance play a significant role in determining an individual’s salary.
Common skills required for clerical insurance roles include proficiency in Microsoft Office, particularly Excel, Word, and Outlook; strong analytical and problem-solving abilities; excellent communication and interpersonal skills; attention to detail and organizational abilities; knowledge of insurance industry processes and regulations; and sometimes, experience with data analysis software. These skills are often considered essential for success in this field.
The clerical insurance sector is commonly found in various industries, including financial services, technology, manufacturing, and human resources. Many companies across these sectors require clerical staff to support their operations, manage risk, and provide administrative support.
In terms of career development, clerical insurance roles can be a great starting point for those looking to advance in the industry. Typically, experienced professionals may move into supervisory or management positions, while others may choose to specialize in specific areas, such as claims processing or underwriting. Opportunities for professional development and advancement are often available through training programs, mentorship schemes, and career progression pathways within companies. With the right skills, experience, and attitude, individuals in clerical insurance roles can build a rewarding and challenging career.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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