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South Africa: Brand Ambassador – (Eastern Cape) posted by PnS Group Ltd

Job Description

Job Purpose: The purpose of the job is to drive, develop and grow sales in line with the companys and clients requirements through effective sales and stock management, as well as building the clients brands through experiential shopper engagement. Minimum Requirements: Grade 12 Previous FMCG/Retail experience advantageous 1 – 2 Years relevant experience Ownership of a Smart Mobile Phone Key Competencies and Skills: Problem Solving > Ability to identify, analyse, organise and solve problems and issues in a timely and effective manner. Responsibility > Takes personal responsibility for their actions and their consequences. Believes they are in charge of their own future. Recognises their ability to influence outside forces and does not attribute their successes or failures to luck or to the power of others. Negotiation > Ability to effectively explore alternatives and positions to reach outcomes that gain all parties support and acceptance. Relationship Building > Ability to develop and maintain professional business associations at all levels including seniors, juniors, peers, colleagues customers, clients, service partners, government and community stakeholders. Stress Tolerance (Resilience) > Strikes a clear balance and sets boundaries between work and rest/relaxation. Puts in the effort to get the job done well and stays calm under pressure. Handles disappointment and/or rejection while maintaining effectiveness. Customer/Commercial customer Service Orientation > Ability to make an effort to listen to and understand both internal and external customers; anticipating customer needs; gives high priority to customer satisfaction. Impact > Ability to create a good first impression, command attention and respect and demonstrate confidence. Commercial Acumen > The ability to understand the financial effects of certain choices and actions and make informed decisions to maximize profits and decrease loss. Communication Verbal and Written > Ability to verbally expresses ideas effectively to individuals and groups, both in formal and informal settings and to express ideas clearly in writing and compose written materials in a clear and concise manner, tailored for relevant audiences. Driven (Results Oriented) > Achievement-motivated. Focuses persistently on outcomes, establishing goals, monitoring progress towards them and ultimately achieving them. High internal standards that drive them to do well. Takes pride in positive contributions and always wants to exceed personal best. Planning and organising > Ability to establish a course of action for self or others to accomplish a specific goal through effective planning, appropriate assignment of personnel and appropriate allocation of other resources.

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About Customer service / support Jobs in ZA

In South Africa, the customer service and support industry is a common field with a generally stable job market. Typically, companies across various sectors require skilled professionals to handle customer inquiries, resolve issues, and provide excellent service experiences.

Generally, salaries for customer service and support roles in South Africa can range from R300 000 to R600 000 per annum, depending on factors such as the individual’s level of experience, the size of the company, and the industry sector. However, it is essential to note that these are broad estimates, and actual salaries may vary significantly. For instance, professionals with extensive experience in a specific industry or those working for larger corporations may earn higher salaries.

Common skills required for customer service and support roles include excellent communication and interpersonal skills, problem-solving abilities, and a strong understanding of the company’s products or services. Typically, candidates possess a basic degree or equivalent qualification, such as a National Diploma or Certificate III in Business Management. Often, companies also require proficiency in software applications, such as CRM systems or helpdesk tools. Additionally, knowledge of industry-specific regulations and laws is often an added requirement.

Customer service and support roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and retail. The financial services sector, for example, requires professionals to handle sensitive customer information and resolve complex queries about investments or banking services. In the technology industry, customer support specialists must troubleshoot technical issues with software applications and hardware products.

For those interested in pursuing a career in customer service and support, there are various development opportunities available. Typically, companies invest in employee training and professional development programs to enhance skills and knowledge. Often, professionals can progress to senior roles or take on leadership responsibilities within the company. With experience and additional qualifications, individuals can also transition into related fields, such as sales, account management, or business administration.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in South Africa, Jobs in ZA

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