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South Africa: Reservations Manager | Luxury Lodge | Kruger National Park | Ss posted by HotelJobs

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Job Description

About the Role

We are seeking an experienced Reservations Manager to join our luxury safari lodge in Kruger National Park, Mpumalanga. As a senior operational role, you will be responsible for managing the full reservations function, driving occupancy and revenue performance, and ensuring seamless guest and agent communication within a luxury safari lodge environment.

Key Responsibilities

  • Manage daily reservation activities for individual and group bookings
  • Ensure accurate loading of all bookings into the PMS/reservation system
  • Monitor room inventory, availability, and allocation
  • Manage amendments, cancellations, and special booking requests
  • Maintain accurate guest and booking records
  • Maximise occupancy and revenue through strategic rate management
  • Monitor booking trends, demand, and occupancy forecasts
  • Support implementation of pricing strategies with management
  • Identify opportunities to optimise revenue performance
  • Supervise and train reservations staff
  • Maintain high standards of communication and professionalism
  • Manage schedules and workflow within the department
  • Support performance development and coaching
  • Respond to guest and travel agent enquiries via email, phone, and booking platforms
  • Maintain strong relationships with trade partners and operators
  • Communicate special requests to relevant lodge departments
  • Ensure a seamless pre-arrival guest experience
  • Compile daily, weekly, and monthly reservation reports
  • Maintain accurate records of bookings, payments, and guest data
  • Support sales and marketing with promotions and availability updates
  • Ensure data accuracy across all systems

Requirements

  • Strong understanding of reservations systems (PMS)
  • Revenue and occupancy management awareness
  • Excellent communication and guest service skills
  • Strong attention to detail and accuracy
  • Leadership and team development ability
  • Strong organisational and problem-solving skills

Qualifications

Diploma or Degree in Hospitality Management (preferred)

Salary & Benefits

Salary: Negotiable (DOE)

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

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Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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