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Welkom: Call Centre Operator posted by Mirna Butler Recruitment

Job Description

Our client is seeking a highly organised and customer-focused Call Centre Operator to serve as the primary liaison between the company and its customers, including service station operators. This role operates in a fast-paced, high-volume environment and is critical in ensuring efficient communication, accurate order processing, and exceptional customer service.

Key Responsibilities:

  • Order Management & Dispatch
  • Customer Support & Complaints
  • Emergency & Alarm Monitoring
  • Administrative Duties
  • Operational Compliance
  • Sales Support
  • Call Centre Management & Operations
  • Performance Monitoring & Reporting
  • Issue Resolution & Coordination

Minimum Requirements:

  • Bachelor’s Degree (essential)
  • Matric (Grade 12)
  • Previous experience in a call centre, logistics, petroleum, or related environment preferred
  • Strong administrative and computer skills (CRM systems advantageous)

Key Skills & Competencies:

  • Excellent verbal and written communication skills
  • Strong problem-solving and conflict resolution abilities
  • Ability to multitask and perform under pressure
  • High attention to detail and accuracy
  • Strong organisational and time management skills
  • Customer-focused with a professional approach

Working Conditions:

  • Ability to work shifts, including after-hours or weekends if required
  • Comfortable working in a high-pressure, fast-paced environment

IMPORTANT:

Applications close 30 May 2026
If you did not receive feedback within 14 days, please consider your application unsuccessful
Only applications submitted via the Ditto Jobs platform will be considered
Only candidates who meet all our client’s minimum requirements will be contacted

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Free State

In the Free State region of South Africa, other professions such as management consulting, human resources, and financial analysis are commonly employed across various industries. Typically, these roles require a strong understanding of business operations, industry trends, and effective communication skills.

Generally, salaries for other professions in the Free State range from R500 000 to R1,5 million per annum, although this can vary widely depending on factors such as experience, company size, and industry sector. Experience plays a significant role in determining salary, with more senior roles commanding higher remuneration. Additionally, larger companies and those in certain sectors may offer higher salaries than smaller firms or those in less lucrative industries.

Common skills required for these types of roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and a solid understanding of financial concepts and business operations. Other essential skills often include project management experience, knowledge of industry-specific regulations and standards, and proficiency in Microsoft Office software.

Other professions are commonly employed in various sectors, including financial services, technology, manufacturing, and public sector organisations. These industries often require professionals with strong analytical and problem-solving skills to drive business growth and efficiency.

For those pursuing a career in other professions, there are several opportunities for career development and advancement. Typically, roles in management consulting or human resources offer clear pathways for progression to senior leadership positions or specialist roles such as talent acquisition or organisational development. In financial analysis, professionals may pursue advanced certifications or specialise in areas such as investment banking or asset management. With experience and continuous learning, individuals can transition into other professions or take on increasingly complex responsibilities within their chosen field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Free State, Jobs in Free State Goldfields, Jobs in South Africa, Jobs in Welkom

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