Western Cape: Customer Service Consultant (External Sales) posted by Merand Corbett & Associates

About the Role

We are seeking a highly motivated and experienced Customer Service Consultant to join our team in Western Cape. As an External Sales professional, you will be responsible for ensuring that our service offering meets customers’ needs, identifying leads across allocated Account Managers Portfolios, and resolving customer enquiries and queries in a timely manner.

Key Responsibilities

• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Managers Portfolios.
• Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers.
• Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.
• Maintain in-depth knowledge of the organisation’s product and service offerings, including digital, SAAS, and physical solutions.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

Requirements

• B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management
• At least 3-6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
• Excellent command of the English language
• Must have excellent communication and interpersonal skills
• Must pay attention to detail
• Must be focused on achieving results
• Must be a team player
• Must have business acumen and be able to communicate at all levels
• Must be highly computer literate
• Demonstrate excellent organisational skills
• Must have valid driver’s licence with own transport

Salary & Benefits

Salary: [Please note that the original job description does not mention the salary. If you want to add a salary, please provide it.]

Qualifications

No formal education or certifications are mentioned in the original job description.

Behavioural Competencies

• Essential Competencies:
• Relating & Networking
• Presenting & Communicating Information
• Writing & Reporting
• Planning & Organising
• Delivering Results & Meeting Customer Expectations
• Following Instructions & Procedures
• Adapting & Responding to Change
• Coping with Pressures & Setbacks
• Working with People (Relationship building Business)
• Target Driven

• Desirable Competencies:
• Applying Expertise & Technology
• Learning & Researching
• Entrepreneurial & Commercial Thinking
• Territory Planning
• Inspire Action on Debtors
• Time Management (Response Time)
• Adhere to timelines
• Discipline and Organise Reports

* ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*