Western Cape: Leasing Administrator posted by I Grow Wealth Investments

• Matric
• Minimum 1-2 years relevant experience.
• Understanding of the rental property industry.
• Strong administrative and organizational skills with high attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and deadlines efficiently.
• Proficiency in data entry and CRM or property management systems.
• Customer-focused approach with strong problem-solving abilities.

Duties and responsibilities include, but not limited to:

Applications & Vetting

• Receive, check, and triage incoming tenant applications, verifying that all required documents are present (signed forms, IDs, bank statements, payslips, proof of address, SARS number).
• Run TPN credit checks, complete the RentGuard checklist, and submit applications for rental insurance.
• Track vetting outcomes and log results within 24 hours of receipt.
• Flag declined or high-risk applications to the relevant manager with a concise risk note.

Document Control

• Save and correctly name all tenant and owner documents in line with the folder structure.
• Upload all required documentation to WeconnectU and the internal shared drive.
• Ensure all files are complete and correctly named before lease issue.

Data Capture & Systems

• Maintain and update the onboarding sheet with registrations, tenant information, unit numbers, contact details, and lease start/end dates.
• Ensure data accuracy with no more than 1% corrections per week on the onboarding sheet.

Inbox & Follow-ups

• Monitor the onboarding group inbox for new applications and owner documents.
• Send timely reminders for outstanding items; diarise and log all follow-ups.
• Escalate items outstanding for more than 5 business days to the manager with a short status note.

Communications & Reporting

• Send standard welcome packs to new tenants, including relevant forms and contact information.
• Compile and distribute a weekly onboarding progress report covering registered, tenanted, pending, arrears, and missing document statuses.

If you do not receive feedback within two weeks of submitting your application, please consider your application unsuccessful.