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Stellenbosch: Guest Liaison

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Job Description

About the Role

Delaire Graff Lodges & Spa is seeking a Guest Liaison to join their team, responsible for creating a seamless guest experience through pre-planning and compiling bespoke itineraries prior to arrival. Direct contact with guests will be required as needed.

Key Responsibilities

  • Ensure all incoming emails, reservations messages are dealt with promptly and accurately, within a 2-hour response time.
  • Assist lodge guests with reserving restaurants, tours, transfers.
  • Be fully conversant with all hotel rates, including rack, special offers, and contracted.
  • Check bookings for each day prior to arrival for accuracy and confirmations.
  • Utilize guest history files correctly.
  • Handle Special Attention Guests requests accurately, ensuring they receive the appropriate service.
  • Prepare and manage the arrival responsibility.
  • Send out communication to all departments each morning by no later than 10h00.
  • Prepare booking notes in a two-week cycle, ensuring all memo notes are up-to-date with relevant information.

Requirements

  • Qualification in Hospitality, Travel, Tourism preferred.
  • 2 – 3 years experience in concierge and reservations.
  • Knowledge of PMS systems.
  • Computer literate, with knowledge of MS Outlook, Word, and Excel essential.
  • Proficiency in English; additional languages an advantage.
  • Comfortable dealing with distinguished clientele.

Qualifications

No formal education or certifications mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Admin / clerical / secretarial Jobs in Cape Winelands

The administrative sector is a common field in the Cape Winelands region, typically offering stable employment opportunities to those with secretarial skills. The job market trend for this field generally indicates a steady demand for administrative professionals, especially in industries such as tourism, hospitality, and financial services.

In terms of salary, broad ranges can be expected for admin clerical roles, but actual figures may vary widely depending on factors like experience, company size, and industry sector. For instance, an entry-level position in the public sector might fall within a salary range of R20 000 – R35 000 per annum, while a senior administrative role in the private sector could span from R60 000 – R100 000 per annum or more, depending on qualifications and experience.

Common skills required for this type of role include proficiency in Microsoft Office software, data management, communication, time management, problem-solving, and attention to detail. Many employers also place a high value on IT skills such as email management, calendar organisation, and basic computer programming.

Administrative roles are often found in various industry sectors, including tourism, hospitality, financial services, manufacturing, and government. These sectors require administrative professionals to provide support to teams, manage day-to-day operations, and maintain accurate records.

Career development opportunities for admin clerical staff typically involve progressing to supervisory or management roles within the company, where they can apply their skills in a more strategic capacity. Others may choose to pursue further education or training to specialise in areas like human resources, business administration, or project management. With experience and a strong skillset, it is also possible for admin clerical staff to transition into related fields such as consulting or entrepreneurship.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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