Cape Town: Operations Coordinator Cape Town posted by TMA Proactive Partners

About the Role

We are seeking an exceptional Operations Coordinator to support the delivery and operationalizing of a complex execution-layer platform in live client environments. This role sits at the intersection of coordination, delivery discipline, stakeholder follow-through, and operational readiness. You will ensure the deploy-ability backbone is structured, visible, and consistently maintained across multiple moving parts.

Key Responsibilities

• Coordinate deployment activity across meetings, actions, schedules, work streams, and stakeholder follow-through.
• Maintain visibility of operational tasks, dependencies, risks, decisions, and readiness requirements.
• Support planning logistics, implementation tracking, and execution administration for delivery teams.
• Document and ensure follow-through on actions, decisions, timelines, and responsibilities.
• Facilitate collaboration among client stakeholders, internal teams, and operational contacts to maintain momentum.
• Support onboarding, access provisioning, meeting preparation, reporting inputs, and deployment readiness.
• Flag issues, delays, gaps, or breakdowns in coordination early and clearly.
• Maintain high-quality records across status updates, trackers, governance notes, and deployment artifacts.
• Contribute to operational playbooks, coordination standards, and continuous improvement of deployment support methods.
• Adapt coordination models to the pace and complexity of each environment; avoid generic approaches.
• Assist with go-live preparation and post-deployment stabilization from an operational perspective.
• Create structure and continuity across fast-moving implementation environments.

Requirements

• 5+ years of experience in operations coordination, delivery support, programme support, or complex implementation environments.
• Proven experience supporting live, high-dependency, or multi-stakeholder environments.
• Strong experience coordinating schedules, actions, reporting inputs, governance processes, and operational readiness activity.
• Demonstrated ability to work across multiple sectors or domains without relying on generic support methods.
• Experience managing competing priorities, ensuring documentation accuracy, and maintaining follow-through under pressure.
• Solid understanding of how operational coordination impacts delivery quality and execution discipline.
• Ability to engage confidently with both technical teams and operational stakeholders.
• Experience supporting pilot activity, go-live readiness, and post-deployment coordination.

Technical Capability (Preferred Areas)

• Operational coordination
• Delivery support in complex environments
• Tracker and action management
• Governance and reporting support
• Stakeholder follow-up and meeting coordination
• Documentation and implementation record-keeping
• Readiness and logistics support
• Process discipline in fast-moving environments
• Deployment support playbooks
• Continuous improvement of coordination methods

Ideal Profile

• Highly organized, yet adaptable and flexible.
• Coordination that actively supports execution, not merely records it.
• Comfortable working across diverse sectors with differing operational demands.
• Ability to identify weak follow-through and strengthen structure accordingly.
• Brings order, visibility, and pace to complex environments.
• Dependable under pressure with precise execution detail.

Core Competencies

• Operational coordination
• Attention to detail
• Structured follow-through
• Cross-domain adaptability
• Communication
• Delivery discipline
• Organizational judgment
• Pace and responsiveness
• Accountability