Cape Town Region: Butler (Hotel) – Cape Town posted by Phoenix Recruitment

April 29, 2026 Jobs in Cape Peninsula

Phoenix Recruitment

Western Cape

Catering / hospitality

Job Description

About the Role

We are seeking a highly skilled and experienced Butler to join our team at an iconic hotel based in Cape Town. As a key member of our luxury service department, you will be responsible for providing exceptional personalised service to all hotel guests, ensuring that every guest has a memorable experience with our brand. You will work closely with the Butler Supervisor to maximise revenues and profitability, while promoting further services of the brand.

Key Responsibilities

Creating and providing the “WOW” experience for hotel guests
Assisting in all aspects of overall hotel operations, including reservations, reception, concierge, travel desk, library, bell desk, business centre, guest relations, in room dining, and private bar
Inspecting and monitoring areas of the department to ensure highest quality assurance standards
Handling telephone calls professionally and in accordance with departmental standards
Ensuring smooth day-to-day functioning of the outlet
Overseeing daily reservations, lounge and restaurant bookings, guest movement, and activities
Maintaining effective system of recording guest history, preferences, and other guest-related data in Amadeus
Ensuring adherence to operational standards for equipment and processes
Supporting various integrated activities during low and high-volume periods
Ensuring proper billing of tables or rooms
Actively participating in all training programmes
Remitting cash & sales summary at the end of every shift
Controlling cost by minimising wastage & breakage
Ensuring adequate stock of operating supplies as per re-ordering levels
Constantly innovating and improving processes for guest delight
Maintaining cleanliness and correct storage, handling, and inventory of all items of stock and equipment
Enabling adherence to principles and work practices detailed under HACCP
Updating reports, registers, and logbooks
Coordinating with Front Desk regarding events on a weekly basis
Knowledge of hotel events, activities, and promotions
Planning and preparing requisition systematically for food and beverage supplies and arranging its pick-up and organised storage
Taking guest orders (telephonically or in room) and ensuring proper execution
Ensuring all guest requests are attended to promptly
Handling minor guest complaints and/or referring them to the Butler Supervisor/F&B Management for appropriate action
Maintaining an effective guest history system by reporting to the Butler Supervisor any additional information about guests’ preferences

View Job South Africa: Executive Sous Chef, Kzn (3778) posted by Hospitality Placements

Requirements

Graduates from reputed hotel management schools (desirable)
Graduates with experience in hotels or hospitality sector
Graduates from a reputable Butler Academy
At least 2 to 3 years’ experience in F&B Service
Fluent in English
Additional language advantageous
Knowledge about Food and Beverage services as well as rules of F&B service and service etiquette
Professional guest interaction
Good communication skills
Pleasing and service-oriented personality
Computer literate (Amadeus, Microsoft, and Infogenesis POS)
Complete understanding of the billing cycle and facilities offered in-house
Thorough knowledge of city and surroundings and able to make relevant bookings

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

View Job Gauteng: General Manager posted by Caggi Holdings Ltd

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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