Job Description
About the Role
We are seeking an experienced 2nd Line Network Support Engineer to join our dynamic team in Cape Town CBD. As a key member of our customer-focused environment, you will be responsible for investigating and resolving complex technical issues, delivering excellent customer experience, and working within SLA-driven environments.
Key Responsibilities
- Investigate, troubleshoot, and resolve customer incidents escalated to the team
- Provide remote support across customer network environments
- Monitor, maintain, and report on network infrastructure performance
- Support a broad range of technologies including WAN, LAN, Wi-Fi, VoIP, VPN, firewalls, cloud, and communications systems
- Troubleshoot and resolve incidents following initial triage
- Configure and support networking equipment and related technologies
- Work collaboratively with internal technical teams and third-party providers to resolve incidents efficiently
- Implement service restoration workarounds where required while root cause analysis is completed
- Maintain accurate incident records, technical documentation, and configuration information
- Identify recurring technical issues, contribute to problem management, and support preventative actions
Requirements
- Minimum 3 years’ experience in an IT service, network support, or technical support environment
- Strong hands-on troubleshooting experience in a customer-facing technical role
- Experience working within SLA-driven or ITIL-based environments
- Excellent verbal and written English communication skills
- Strong organisational skills with the ability to prioritise multiple tasks
- High attention to detail and strong problem-solving capability
Qualifications
- Current CCNA certification or equivalent networking knowledge
- Diploma or Degree in Information Technology, Computer Science, or related field (advantageous)
- JNCIA Extreme Switching certification (advantageous)
Salary & Benefits
No salary information is available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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