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Cape Town City Centre: Deskside Support Engineer – Cape Town

Job Description

About the Role

We are seeking a highly skilled Deskside Support Engineer to join our team in Cape Town City Centre. As a key member of our IT support team, you will provide expert technical assistance to end-users, diagnose and resolve hardware-related issues on Desktops and Laptops, and assist with various IT-related tasks.

Key Responsibilities

  • Provide end-user technical desk-side support for Microsoft products and business applications
  • Diagnose and resolve hardware-related issues on Desktops and Laptops
  • Manage and update assigned service calls via a Service Desk Software solution
  • Assist with audio-visual and technical requirements for meetings and presentations
  • Assist with Change and Release management activities (application testing, software delivery)
  • Maintain a shared knowledge base and engage in formal and informal knowledge transfer
  • Investigate new technology, hardware, and software
  • Adhere to company processes and procedures including relevant documentation

Requirements

  • IT qualification/background (A, N) 2 – 4 years experience in an IT user support role within a professional services environment
  • Working knowledge of Desktop/laptop hardware, multifunction printers, networking
  • Ability to work after-hours when required
  • Knowledge of and experience in supporting Information sources and trading systems highly advantageous

Qualifications

  • Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified

Salary & Benefits

  • Salary range not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region

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