Job Description
About the Role
An exciting opportunity for an experienced and energetic Assistant FOH Manager to join a luxury Hotel in Cape Town is available. This role is responsible for overseeing front-of-house operations, driving exceptional guest experiences, supporting team leadership, and ensuring the highest standards of service, cleanliness, and operational efficiency across a high-end restaurant environment.
Key Responsibilities
- Front of House Operations
- Oversee and coordinate all front-of-house operations and daily service flow
- Ensure food and beverage service standards are consistently maintained
- Manage rosters, staffing levels, and labour costs according to business demands
- Monitor breakages, wastage, and operational efficiency
- Work closely with management to implement policies, systems, and procedures
- Guest Experience & Service Excellence
- Deliver warm, responsive, and personalised guest service at all times
- Build strong relationships with guests and residents
- Act as the main point of contact for guest concerns and complaint resolution
- Ensure authentic and memorable hospitality experiences are consistently delivered
- Team Leadership & Development
- Lead, motivate, and develop FOH staff across service teams
- Foster a positive, energised, and professional working environment
- Conduct training and support ongoing staff development
- Ensure discipline, professionalism, and adherence to company standards
- Reservations & Coordination
- Oversee reservations processes and ensure accurate capturing on DinePlan
- Work closely with hosts and reservationists to maximise bookings effectively
- Monitor reservation flow and guest seating coordination
- Stock Control & Administration
- Ensure adequate stock levels for beverages and operational equipment
- Oversee receiving procedures and verify deliveries accurately
- Monitor stock counts, variances, and beverage pricing
- Ensure accurate cash handling, cash-ups, and daily handovers
- Health, Safety & Cleanliness
- Ensure compliance with health, safety, hygiene, and labour regulations
- Maintain exceptional cleanliness standards across all FOH areas
- Ensure cleaning schedules and procedures are consistently followed
- Oversee correct handling and usage of cleaning products and equipment
Requirements
Minimum 2 years’ experience in a similar FOH management role. Hospitality Diploma advantageous. WSET Level 2 advantageous. Strong leadership and staff management skills. Excellent guest relations and communication ability. Strong organisational and planning skills with attention to detail. Ability to thrive in a fast-paced luxury hospitality environment. Good understanding of POS systems, cash handling, and reservations platforms. High energy, adaptability, and professional presentation. Must have own transport with valid drivers licence
Qualifications
No formal education or certifications mentioned.
Salary & Benefits
Salary: Negotiable DOE
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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