Job Description
About the Role
The Executive Housekeeper position at a luxury hotel in Cape Town is a senior leadership role responsible for overseeing all housekeeping operations, ensuring exceptional cleanliness, guest satisfaction, and operational efficiency across guest rooms and public areas.
Key Responsibilities
- Maintain exceptional cleanliness and presentation standards across all rooms and public areas
- Achieve and sustain 90% guest satisfaction scores for cleanliness
- Deliver detail-focused service aligned with luxury hotel standards
- Ensure 100% room readiness aligned with check-in times
- Manage efficient room turnaround without compromising quality
- Coordinate with Front Office and Maintenance for arrivals, departures, and special requests
- Implement and monitor daily cleaning schedules and task allocations
- Lead, train, and motivate the housekeeping team
- Conduct regular SOP training and service excellence development
- Manage staff rosters and ensure optimal coverage
- Conduct performance reviews and manage team performance effectively
- Perform daily room and public area inspections
- Ensure compliance with health, safety, and hygiene regulations
- Maintain SOPs, checklists, and brand standards
- Drive continuous improvement through audits and corrective actions
- Manage linen, amenities, cleaning supplies, and equipment
- Control housekeeping budgets and minimise wastage
- Oversee laundry operations and linen lifecycle management
- Report and follow up on maintenance issues promptly
- Conduct regular room condition checks
- Ensure guest areas remain in excellent repair and presentation
- Protect hotel assets through staff training and correct usage
Requirements
- 8–10 years’ housekeeping experience in hospitality
- 2–3 years in a similar executive role in a 5-star property
- Strong operational and technical knowledge
- Computer literate
- Opera Cloud experience advantageous
- Hotel Management diploma/degree beneficial
Qualifications
No formal education or certifications mentioned.
Salary & Benefits
R35,000 – R37,000 per month (DOE)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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