Job Description
About the Role
As a Retail Intern/Associate at Optential Consulting, you will play a vital role in supporting our retail operations and marketing efforts. Your primary responsibilities will include maintaining accurate store and admin systems, strengthening customer relationships, and coordinating sales representatives to hit targets and deliver great service.
Key Responsibilities
- Sense check stores for accurate products, pricing, and promotions.
- Ensure retail standards are followed (merchandising guidelines, testers, POS materials, cleanliness and display readiness) through skynamo and staff surveys.
- Communicate calendars: promo rollouts, product launches, rep/store visits, training sessions.
- Liaise with logistics/warehouse to resolve delivery issues, shortages, damages, and urgent requests.
- Maintain all documentation on notion and the drive.
- Help with retailer queries across channels (WhatsApp, email, social DMs, phone, in-store follow-ups).
- Handle complaints and escalations with empathy and clear resolution steps; track outcomes and recurring issues.
- Collect and manage customer feedback, reviews, and testimonials; identify themes and improvement opportunities.
- Maintain customer profiles and communication history in a CRM or shared tracker.
- Request accurate sales and customer data monthly across retail locations and reps.
- Maintain clean master data: SKU lists, customer segments, store lists, rep lists, and pricing sheets.
- Produce regular reports with clear insights and action points for management.
- Monitor trends and flag risks early (stockouts, slow movers, high return items, drop in conversion, rep underperformance).
- Support onboarding and scheduling for sales reps (routes, store allocations, visit frequency, targets).
- Track rep attendance, store visits, activities, and outcomes (orders, sell-through, feedback, competitor notes).
- Collect and verify rep sales submissions; reconcile with store/finance records where needed.
- Coordinate training and product updates so reps are aligned on messaging, promotions, and launches.
- Maintain rep performance trackers and highlight wins, gaps, and coaching opportunities.
- Support incentive tracking (commissions, bonuses, spiffs) and prepare summaries for payroll/finance.
Skills needed
- Organisation and prioritization
- Attention to detail
- Record keeping and filling
- Time management
- Professional communication
- Computer literacy (Excel/word/google spreadsheets)
- Reliability and integrity
- Proactive ownership
- Customer service
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Western Cape
In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.
Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.
Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.
These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.
Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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