Cape Town: Warranty Manager | Retail & Distribution Industry posted by JenRecruitment

A well-established national retail and distribution company is seeking a Warranty Manager to oversee and manage end-to-end warranty operations, return merchandise processes, supplier claims, stock reconciliation, and faulty stock management nationally.

This role offers strong long-term growth potential into Operations and Supply Chain Management and would suit a process-driven candidate with strong inventory, reporting, and supplier management exposure.

Key Responsibilities

• Manage the full warranty and return merchandise (RMA) process
• Oversee defective, repaired, and replacement stock workflows
• Coordinate supplier claims, repairs, replacements, and credit recoveries
• Ensure accurate stock reconciliation and inventory tracking
• Manage warranty turnaround times and SLA adherence
• Handle escalated customer warranty and return queries
• Work closely with warehouse, logistics, procurement, finance, and sales teams
• Monitor and reduce warranty-related losses and stock write-offs
• Produce operational and management reports
• Maintain accurate system processing and reporting standards

Minimum Requirements

• 1+ years experience within inventory control, distribution, logistics, or operational administration
• Strong ERP/system exposure
• Financial qualification, diploma, or degree advantageous
• Strong Microsoft Excel and reporting ability
• Experience working with stock control and reconciliations
• Supplier liaison and communication skills
• Strong analytical and problem-solving ability

Candidate Profile

• Highly organised and process driven
• Strong attention to detail
• Able to multitask within a fast-paced environment
• Proactive and solutions-oriented
• Strong communication and relationship management skills
• Able to work independently and take ownership of processes

KPIs

• Warranty turnaround times
• System and reporting accuracy
• Reduction in stock write-offs
• Supplier SLA management
• Resolution of warranty cases
• Inventory and faulty stock control

Career Growth

Opportunity for growth into Operations and Supply Chain Management.

Application Notice

We receive a high volume of applications and carefully review each one. If you do not hear from us within 14 days, please consider your application unsuccessful. By applying, you consent to your information being processed and stored for recruitment purposes in line with POPIA.