Durban: Branch Manager (Durban) posted by Jobs 4 All

About the Role

We are seeking an experienced Branch Manager to lead our Durban branch and drive growth, profitability, and customer satisfaction. As a key member of our management team, you will be responsible for managing a team of service technicians, overseeing administration and process control, stock and inventory management, customer and commercial management, and financial and business leadership.

Key Responsibilities

• Lead and manage a team of service technicians
• Ensure optimal staffing levels with appropriately skilled technicians
• Plan and allocate workloads effectively
• Develop and implement technician training plans
• Build a sustainable pipeline of technical talent

• Oversee all branch administration related to:
• Maintenance contracts
• Payable service work

• Ensure accuracy and efficiency of the workflow:
• Technician → Admin → Customer / System

• Review and approve administrative reporting

• Maintain strong process discipline and compliance

• Ensure accurate control of parts and inventory
• Maintain agreed minimum stock levels
• Oversee replenishment processes and stock accuracy
• Manage the stores function to prevent losses and downtime

• Build and maintain strong customer relationships
• Drive customer satisfaction and service quality
• Identify and grow new business opportunities within the service division
• Collaborate with sales to ensure seamless service support
• Leverage service delivery quality to support equipment/unit sales

• Manage the branch as a profit centre
• Take accountability for:
• Profitability
• Cost control
• Revenue growth

• Implement strategies to turn around and improve performance (branch currently loss-making)
• Track key financial and operational KPIs

Minimum Requirements

• Minimum 5+ years’ experience managing a technical service branch or profit centre
• Strong commercial acumen (costing, margins, profitability)
• Proven leadership of technical/service teams
• Experience in after-sales/service environments (preferred)
• Strong operational and administrative skills
• Ability to drive turnaround and growth strategies

Preferred Profile

• Mid-career professional (typically ±10–20 years total experience)
• Strong leadership presence and accountability
• Customer-centric mindset
• Highly organised and results-driven