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Durban: General Manager – Morningside posted by Phoenix Recruitment

Job Description

Boutique Hotel in Morningside, Durban is looking for a General Manager to act as the executive operational leader at the Hotel responsible for overall hotel performance , strategic direction, profitability , luxury guest experience delivery, staff culture , operational compliance and brand positioning . The GM ensures that every department operates cohesively to maintain exceptional standards associated with a world-class boutique hospitality experience Duties: Financial Management: Develop & manage approved budgets & operational forecasts. Monitor weekly & monthly financial performances. Control all operational & staffing costs. Maximize profitability via strict revenue management. Control departmental profit margins. Approve and manage all procurement requisitions. Guest Experience Management: Personally engage with all Guests. Become the Brand Resolve all guest complaints and report theron. Oversee all online reputation management. Ensure all personalized guest experiences are upheld. Develop signature guest experiences unique. Staff Leadership: Lead daily, weekly, Monthly department meetings. Minute daily, weekly, Monthly department meetings. Conduct staff performance evaluations quarterly. Develop leadership & training plans. Ensure staff morale and culture always remain positive. Strategic Development: Build strategic networking partnerships. Identify new revenue streams and implement them Oversee Brand development and growth. Support growth initiatives. Involve all staff. Requirements: Grade 12 A formal hospitality qualification 5* Hotel operations management experience Financial management and budgeting Revenue management systems Hospitality software and PMS systems experience Strategic planning experience High end & Luxury service management Labor law understanding Procurement management Executive team leadership Crisis management Team development High-level communication Negotiation and diplomacy Decision making under pressure Conflict resolution Guest & Staffing

How to Apply

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About Catering / hospitality Jobs in eThekwini

The catering and hospitality industry in eThekwini, South Africa is a thriving sector with a diverse range of job opportunities available to those looking to break into the field. Generally, this industry is known for its fast-paced and dynamic environment, with many roles requiring adaptability and flexibility.

Typically, salaries for catering and hospitality professionals in eThekwini fall within broad ranges, depending on factors such as experience, company size, and industry sector. For example, entry-level positions in restaurants or hotels may pay a salary of around R10 000 to R20 000 per month, while more senior roles or those in larger organisations may command salaries ranging from R50 000 to R100 000 per month. However, it’s essential to note that these are general estimates and actual salaries can vary significantly depending on individual circumstances.

Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, and a strong attention to detail. Other key skills often sought after in this industry include time management, problem-solving, and adaptability. In some cases, knowledge of food preparation, beverage service, or event management may also be beneficial.

The catering and hospitality industry employs professionals across various sectors, including the financial services sector, technology industry, manufacturing sector, and tourism industry. Other industries that commonly hire for this type of role include hotels, restaurants, bars, and conference centres. It’s worth noting that many organisations in these sectors are open to training and developing their staff, which can be a valuable asset when starting a new career.

Career development opportunities in the catering and hospitality industry often involve progressing through senior roles or taking on specialist positions such as food and beverage management or event coordination. With experience and additional qualifications, it’s possible to move into management or supervisory roles, or even start one’s own business.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Durban, Jobs in Durban Area, Jobs in eThekwini

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