South Africa: Assistant General Manager posted by Wild Dreams Hospitality

Set on a pristine private island in the Indian Ocean, this luxury hospitality brand is deeply rooted in exceptional guest experiences, sustainability, and meaningful community and conservation initiatives. They are looking for a polished and passionate hospitality professional who leads with professionalism and attention to detail, thrives in a hands-on environment, and is committed to both operational excellence and creating unforgettable guest experiences.

Candidate Responsibilities:

• Assist General Manager with all roles and responsibilities.
• Assist in training and developing of staff as necessary
• Participation in lodge budget management.
• Overall responsibility for Uniform Orders
• Overall responsibility for bi-yearly South Africa orders
• Overall responsibility for managing, implementing and updating the FBC to do list and edge the product.
• Participate and oversee projects and maintain relationships with suppliers where needed
• Overall responsibility for Social Media and PR related communication
• Oversee Operations and support Operation Manager and Hospitality Manager where needed and ensure guest delights and guest experience are met on a daily basis
• Participate in daily guest interaction including check-ins, room allocations etc. and oversee the functions of Housekeeping, Butlers and Kitchen
• Assist General Manager with daily administration and weekly/monthly reporting. Liaising with Regional Support Teams
• Assist in overseeing all conservation projects on the Island and assist with relationship building of Government, Mimca, and Africa Foundation etc.
• Participate in driving Community development projects forward and ensuring regular guest exposure to this
• Assist in holding edging and strategic management meetings including departmental meetings, regional meetings etc.
• HR requirements – ensuring that procedures around performance management, annual performance appraisals etc. are maintained. As well as ensure Files and Staff contracts are maintained at all times
• Assist with IR issues and keeping discipline
• Ensure the Monthly HR Report is sent through in a timely manner

Core Criteria:

• Higher Diploma or Bachelor’s Degree in Hospitality Management
• 3-4 years experience
• Computer literate
• Fluent in English (oral and written)
• Analysis and problem solving
• Critical thinking – always maintain a high level of professionalism
• Attention to detail
• Good communication skills
• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others
• Must be able to work under pressure, must be accurate, customer focused, have a positive outlook, excellent team player, committed, hardworking and eager to learn

Please note, this position starts 1 November 2026