Job Description
Minimum Requirements:
- Minimum 3–5 years’ experience as a General Manager within a fine dining or high-end restaurant environment
- Strong leadership and people management experience
- Solid understanding of restaurant operations, service standards, and hospitality best practices
- Must reside in Sandton or surrounding areas for ease of travel and operational availability
- Excellent communication, organisational, and problem-solving skills
- Ability to work under pressure in a fast-paced, high-expectation environment
Key Responsibilities:
- Oversee the full day-to-day operations of the restaurant, ensuring smooth service delivery and exceptional guest experiences at all times.
- Lead, manage, and motivate all restaurant staff, including front-of-house and back-of-house teams, to maintain high performance standards.
- Maintain and enforce fine dining service standards, ensuring consistency in presentation, etiquette, and customer service excellence.
- Manage staff scheduling, rosters, attendance, and performance monitoring to ensure adequate coverage and productivity.
- Conduct regular staff training, coaching, and development to enhance service quality and operational efficiency.
- Oversee financial management of the restaurant, including budgeting, cost control, stock management, and daily cash-ups.
- Monitor food and beverage costs, ensuring profitability targets are met without compromising quality.
- Collaborate closely with the Head Chef and kitchen team to ensure seamless coordination between kitchen and front-of-house operations.
- Handle guest relations, ensuring all feedback, complaints, and special requests are managed professionally and timeously.
- Maintain strong supplier relationships and oversee procurement to ensure quality and consistency of ingredients and products.
Email CVs to: .za
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Kwazulu-Natal
The tourism and hospitality industry in Kwazulu-Natal is a thriving sector that offers various career opportunities for individuals passionate about delivering exceptional experiences to visitors. Generally, the job market in this field is competitive, with many establishments seeking skilled professionals to cater to the growing number of tourists and travelers. Typically, roles in this industry require a strong work ethic, excellent communication skills, and the ability to work well under pressure.
When it comes to salary expectations, it’s common for salaries in the tourism and hospitality sector to range from R200 000 to R400 000 per annum, depending on factors such as experience, company size, and industry sector. Typically, senior roles or positions with more responsibility can command higher salaries, while entry-level positions may start at a lower end of this range. However, it’s essential to note that these are broad estimates, and actual salaries can vary significantly.
In terms of skills, common requirements for careers in the tourism and hospitality industry include excellent communication and interpersonal skills, attention to detail, adaptability, problem-solving abilities, and a strong work ethic. Typically, a combination of on-the-job training and formal education or certifications is preferred, with some roles requiring specific industry-recognized qualifications. Other essential skills may include proficiency in languages such as Afrikaans, isiZulu, or English, depending on the location and type of establishment.
Industry sectors that commonly employ tourism and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and education institutions, among others. These establishments often require staff to manage day-to-day operations, provide exceptional customer service, and contribute to the development of their brands.
For those looking to develop a career in the tourism and hospitality industry, common progression paths include working their way up from front-of-house roles to management positions, or pursuing specialized training or certifications to move into specialized areas such as event planning or culinary arts. Generally, opportunities for career advancement exist within many establishments, especially for those who demonstrate exceptional leadership skills, innovation, and a commitment to customer satisfaction.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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