Johannesburg: Operations Manager I posted by iOCO Digital Pty Lty

We are seeking an experienced and results-driven Operations Manager to lead service delivery, workforce management, and business growth initiatives across multiple client portfolios. The successful candidate will be responsible for managing Service Delivery Consultants and Site Supervisors, driving operational excellence, ensuring stakeholder satisfaction, and achieving profitability targets. This role requires strong leadership, financial acumen, and relationship management skills, with a focus on client retention, business development, labour risk mitigation, and compliance with HR and labour legislation.

What you’ll do:

• Manage and give direction to the Service Delivery Consultant and Site Supervisors
• Prepare and executes growth plans with Service Delivery Consultant and Site Supervisors
• Prepare and attain profitability targets for portfolio growth and potential new business and
  play an integral part in assisting and guiding Service Delivery Consultants in generating new
  sales that will turn into long-lasting relationships
• Network and raise levels of awareness of business
• Ensures positive stakeholder relationships and delivery within portfolios to all stakeholders
• Oversees all on-boarding and labour risk mitigation at key client sites
• Ensures all stakeholders meet their contractual and financial obligations
• Ensures accurate monthly reporting on business results
• Serve as the link of communication between key clients and internal teams when deemed
  Necessary
• Giving direction and assisting with generating client costing sheets, commercials,
  contracts, and proposals when required as well as participating and presenting to clients
  on up sell and cross sell opportunities
• Giving direction and provide Industrial Relations (IR) support as needed to ensure
  adherence to all organisational HR/IR policies, procedures, and Labour Legislation.
• Coordinate disciplinary processes, grievance handling and performance management
  jointly with the Client and Service Delivery Consultant
• Assist with Credit management when required.
• Assist with input into annual budgets
• Prepare Weekly Sales Reports.
• Attend Weekly Sales Meetings.
• Keep abreast of competitor activities and industry developments
• CRM system adherence

Your Expertise:

• 3 -5 years proven experience as a senior service delivery manager in strategic Workforce Management products set across industries
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Ability in problem-solving and negotiation.
• Able to multitask, priorities, and manage time efficiently.
• Goal-oriented, organized team player.
• Strong financial acumen
• Solutions orientated
• Strong Microsoft Suite skills
• Ability to work with or without supervision.

Qualifications:

• Qualification Essential
  • Grade 12
  • Degree or Diploma in Business Administration and Management and/or HR or similar
• Qualifications preferred
  • Postgraduate qualification in Business Management