Johannesburg: Operations Manager I

About the Role

We are seeking an experienced and results-driven Operations Manager to lead service delivery, workforce management, and business growth initiatives across multiple client portfolios. The successful candidate will be responsible for managing Service Delivery Consultants and Site Supervisors, driving operational excellence, ensuring stakeholder satisfaction, and achieving profitability targets.

Key Responsibilities

• Manage and give direction to the Service Delivery Consultant and Site Supervisors
• Prepare and executes growth plans with Service Delivery Consultant and Site Supervisors
• Prepare and attain profitability targets for portfolio growth and potential new business
• Network and raise levels of awareness of business
• Ensure positive stakeholder relationships and delivery within portfolios to all stakeholders
• Oversees all on-boarding and labour risk mitigation at key client sites
• Ensures all stakeholders meet their contractual and financial obligations
• Ensures accurate monthly reporting on business results
• Serve as the link of communication between key clients and internal teams when deemed necessary
• Giving direction and assisting with generating client costing sheets, commercials, contracts, and proposals when required
• Participating and presenting to clients on up sell and cross sell opportunities
• Giving direction and provide Industrial Relations (IR) support as needed to ensure adherence to all organisational HR/IR policies, procedures, and Labour Legislation
• Coordinate disciplinary processes, grievance handling and performance management jointly with the Client and Service Delivery Consultant
• Assist with Credit management when required
• Assist with input into annual budgets
• Prepare Weekly Sales Reports
• Attend Weekly Sales Meetings
• Keep abreast of competitor activities and industry developments

Requirements

• 3 -5 years proven experience as a senior service delivery manager in strategic Workforce Management products set across industries
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Ability in problem-solving and negotiation
• Able to multitask, priorities, and manage time efficiently
• Goal-oriented, organized team player

Qualifications

• Essential: Grade 12 Degree or Diploma in Business Administration and Management and/or HR or similar
• Preferred: Postgraduate qualification in Business Management