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Johannesburg: Software Support Technican

Job Description

About the Role

The successful candidate will be responsible for deploying, maintaining, troubleshooting, and supporting specialised software solutions in customer environments. The role includes both remote and on-site support, software upgrades, database maintenance, technical training, and collaboration with internal development teams.

Key Responsibilities

  • Deploy and configure proprietary software and databases at new customer sites
  • Upgrade and maintain existing software deployments
  • Troubleshoot and resolve customer software issues logged through the support desk
  • Provide technical support and guidance to field technicians
  • Diagnose communication issues involving TCP/IP and serial-connected devices
  • Generate and maintain SQL scripts for troubleshooting, upgrades, and reporting
  • Conduct technical training for internal teams and customers
  • Assist with customer server maintenance and support

Requirements

  • National Diploma in Information Technology or relevant IT certifications, including MS SQL modules
  • Minimum 5 years experience in software support and MS SQL support environments
  • Strong understanding of MS SQL databases, SQL queries, and database-driven applications
  • Proven ability to write, troubleshoot, and optimise SQL scripts
  • Excellent analytical and problem-solving skills
  • Strong communication and customer service skills
  • Ability to work independently and within a team

Qualifications

  • (No qualifications mentioned in the original job description)

Salary & Benefits

  • (Salary and benefits not mentioned in the original job description, so skipping this section)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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