Job Description
About the Role
We are seeking a highly skilled Senior Retail Sales Consultant to join our team in Edenvale, Fourways, or Fairie Glen. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth through consultative selling techniques. If you have a passion for sleep science, mattresses, and ergonomics, and are committed to delivering an outstanding customer experience, we want to hear from you.
Key Responsibilities
- Customer Engagement & Consultation
- Greeting and engaging customers in a warm, calm, mature, and professional manner, creating a welcoming and pressure-free environment.
- Building rapport through genuine interest and emotional awareness, reading body language and adjusting approach accordingly.
- Assessing and qualifying customer needs by asking insightful questions about sleep concerns, lifestyle, budget, space, and preferences.
- Listening attentively and patiently, ensuring customers feel understood, valued, and supported throughout their journey.
- Sleep Solutions Expertise & Product Guidance
- Developing and maintaining strong product knowledge across mattresses, bed bases, bedroom furniture, accessories, and promotions.
- Confidently discussing sleep-related topics and explaining how the right sleep solution impacts quality of life, health, and wellbeing.
- Guiding customers through the Comfort Solutions Lab Sales Process, clearly explaining the science, fitment process, and personalised recommendations.
- Sales Execution & Closing
- Applying consultative selling techniques to recommend appropriate sleep solutions without aggressive or transactional selling.
- Upselling and cross-selling relevant accessories (e.g. pillows, mattress protectors, bases, warranties) in a value-driven manner.
- Recognising buying signals and addressing objections calmly and confidently.
- Closing sales accurately and professionally without relying on excessive discounts, free delivery, or pressure tactics.
- Customer Follow-Up & Relationship Building
- Conducting post-purchase follow-ups to ensure customer satisfaction and managing expectations around delivery or product use.
- Re-engaging undecided customers and maintaining relationships that lead to repeat business and referrals.
- Delivering a level of service that contributes to positive online reviews and long-term brand trust.
- Operational Excellence & Administration
- Processing sales transactions accurately and efficiently using the POS, CRM, and inventory systems.
- Maintaining accurate customer records, CRM notes, and follow-up actions.
- Managing cash-ups, invoicing, and daily administrative tasks with attention to detail and integrity.
- Minimising errors and ensuring compliance with internal processes and standards.
- Showroom & Brand Standards
- Maintaining a clean, organised, and inviting showroom that reflects the brand standards at all times.
- Ensuring pricing, promotions, displays, and merchandising are accurate and visually aligned.
- Proactively identifying and addressing stock, display, or store presentation issues.
- Team Contribution & Continuous Improvement
- Working collaboratively with colleagues, managers, delivery teams, and customer service departments.
- Supporting, guiding, and mentoring junior team members where appropriate.
- Participating actively in training, coaching sessions, and product or process assessments.
- Sharing insights, feedback, and improvement ideas with management to enhance store performance and customer experience.
Requirements
- Matric / Grade 12 (or equivalent) qualification
- Demonstrated experience in a retail sales environment
- Ability to engage customers confidently on the shop floor and close sales professionally
- Clear evidence of using consultative selling techniques (needs analysis, solution-based recommendations)
- Proven track record of achieving sales targets while maintaining positive customer relationships, repeat business, and minimal discount reliance
Qualifications
- Existing knowledge of sleep science, mattresses, or ergonomics (training can be provided)
Salary & Benefits
- Competitive salary to be discussed during the interview process
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Gauteng
The sales industry in Gauteng, South Africa is a dynamic and competitive field, with various sectors driving demand for skilled professionals. Generally, the job market trend in this region indicates a steady growth in sales-related positions, driven by the increasing importance of businesses in South Africa’s economy.
Typically, sales roles in Gauteng offer a broad salary range, which can vary widely depending on factors such as level of experience, company size, and industry sector. For example, entry-level sales positions may start at around R200 000 to R400 000 per annum, while senior sales professionals or those working in large corporations can earn upwards of R800 000 to R1 500 000 per year. However, it’s essential to note that these figures are general estimates and actual salaries can differ significantly depending on individual circumstances.
Common skills required for a successful sales career in Gauteng include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, negotiation and closing techniques, product knowledge and industry insights, and proficiency in CRM software and other sales tools. Additionally, many sales professionals in this region possess a degree or diploma in business, marketing, or related fields.
Sales roles can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and more. These industries often require sales professionals to have a deep understanding of their respective markets and customers, as well as the ability to adapt to changing market conditions.
For those looking to pursue a career in sales, there are typically several opportunities for professional development and growth. Many companies offer training programs, mentorship schemes, and performance-based bonuses, which can help sales professionals advance their careers and increase their earning potential. Additionally, certifications such as the Certified Sales Professional (CSP) or the Advanced Sales Certification (ASC) can demonstrate a commitment to excellence and enhance job prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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