Job Description
– RSA ID and legal residence essential
– Minimum 2 years’ experience as a Rooms Division Manager within a 5-star hotel environment
– Strong operational knowledge of Front Office, Housekeeping, Reservations, and Guest Relations
– Proven leadership and team management skills
– Excellent guest relations and customer service ability
– Strong understanding of room revenue management and occupancy optimisation
– Experience with hotel property management systems and reservation platforms
– Excellent communication, organisational, and problem-solving skills
– Strong attention to detail and quality standards
– Ability to manage multiple departments and priorities effectively
– Professional, hands-on, and service-driven approach
– Own transport essential
– Stable employment history preferred
– Hospitality qualification advantageous
KEY RESPONSIBILITIES:
– Oversee the daily operations of the Rooms Division Department
– Manage Front Office, Housekeeping, Reservations, and Guest Relations teams
– Ensure exceptional guest experiences and service delivery standards
– Monitor room inventory, occupancy levels, and operational efficiencies
– Maintain high standards of cleanliness, presentation, and guest comfort
– Handle guest feedback, complaints, and service recovery professionally
– Train, mentor, and develop departmental staff
– Ensure compliance with company policies, procedures, and hospitality standards
– Conduct regular departmental inspections and audits
– Assist with budgeting, reporting, forecasting, and departmental cost controls
– Drive continuous improvement initiatives to enhance guest satisfaction and operational performance
PACKAGE:
– Salary Negotiable (DOE)
– Live-out position
LOCATION: Plettenberg Bay – Western Cape
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Housekeeping Jobs in Western Cape
The housekeeping industry in Western Cape is part of the broader hospitality sector, which has experienced steady growth in recent years due to increasing tourism and business travel. This trend has led to an increased demand for skilled and trained housekeeping professionals. Generally, housekeeping positions are entry-level or mid-level roles that require attention to detail, organizational skills, and a strong work ethic.
Typically, salaries for housekeeping positions in Western Cape fall within the range of R40 000 to R60 000 per annum, depending on factors such as experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this scale, while senior or management roles can command higher salaries. It is also worth noting that salaries can vary widely within the sector, with some companies paying more than others for similar positions.
Common skills required for housekeeping positions include attention to detail, cleanliness and hygiene standards, ability to work independently and as part of a team, basic first aid and safety procedures, effective communication skills, time management and organization, and adaptability. These skills are essential for maintaining high standards of cleanliness and service delivery in fast-paced environments.
Housekeeping roles are commonly found in various industries, including hospitality, tourism, healthcare, education, and government. The financial services sector, technology industry, and manufacturing sector also employ housekeepers to maintain their facilities and properties.
Career development opportunities for housekeeping professionals exist across the sector. With experience and training, individuals can move into supervisory or management roles, specialized areas such as laundry or maintenance, or transition into related fields like hospitality management or tourism administration. Many organizations offer internal training and development programs to support career advancement, so it’s worth exploring these opportunities when considering a role in housekeeping.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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