Job Description
About the Role
As a Field Service Technician at Top Vitae, you will be responsible for maintaining, servicing and repairing material handling equipment, systems, and products on company premises or at customer sites in a timely and cost-effective manner to meet customer and company requirements. You will also be responsible for maintaining vehicle records.
Key Responsibilities
- Servicing of material handling equipment and maintaining forklift serviceability to specified standards and according to set procedures by delivering quality service / maintenance.
- Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or other stakeholders.
- Maintains vehicle maintenance and operational data / history by updating and timeously communicating information that must go on record.
- Promote service / maintenance to customers and internal teams.
- Provide complete customer satisfaction in a polite and professional manner.
- Ensure proper communication between self, workshop staff (Field Service Team Leader and Controller) and customer.
- Ensure OHSACT requirements are met in all actions on company and client premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
- Updates job knowledge by participating in educational opportunities.
Requirements
- Matric, Grade 12 or equivalent qualification
- Qualified Diesel and/or Petrol Mechanic, plus experience with forklifts or similar material handling equipment; or Qualified Forklift Mechanic
- Minimum of 3 – 5 years mechanical, hydraulic and electrical experience pertaining to forklifts
- General working knowledge of auto electrical systems (ignition, starting, charging, illumination)
- Excellent work ethic honest, reliable, hardworking, dedicated and takes pride in work carried out
- Excellent communication skills with people at all levels in an organisation must be able to converse fluently and comfortably in English; must be able to read and write English
- Ability to understand and follow safety measures and precautions
- Ability to interpret and apply technical information
- Ability to read and interpret schematics, diagrams, operations manuals and manufacturers specifications
- Ability to identify and correctly utilise relevant diagnostic equipment and specialised tools
- Willingness and capability to continue learning and growing with new technology and models
- Ability to receive constructive criticism
- Trade test certificate, mechanic
- Code 8 driver’s licence
Qualifications
None mentioned in the original job description.
Salary & Benefits
Salary information not provided in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Service Jobs in Eastern Cape
The automotive service industry is a vital sector in Eastern Cape, South Africa, with numerous opportunities available for skilled professionals. Generally, the job market trends indicate a steady demand for skilled technicians and mechanics to cater to the growing number of vehicles on the road. Typically, this demand is highest in urban areas where there are more residents who own cars.
In terms of salary expectations, it’s common for automotive service roles to fall within broad ranges, typically ranging from R30 000 to R80 000 per annum, depending on factors such as experience, company size, and industry sector. However, these figures are subject to variation, and actual salaries may differ based on individual circumstances. For instance, experienced technicians with specialized skills or those working for larger companies may earn higher salaries.
Common skills required for automotive service roles include mechanical aptitude, problem-solving skills, attention to detail, communication skills, teamwork ability, adaptability, and technical knowledge of various vehicle systems. Typically, candidates with a National Diploma in Mechanical Engineering or Automotive Repair are well-suited for these roles.
The automotive service industry is often associated with the following sectors: manufacturing, logistics, financial services, and technology. These industries frequently require skilled technicians to maintain and repair their fleets of vehicles.
For career development, automotive service professionals can typically progress to senior technician or supervisor roles within a few years of experience. With further training or education, they may also pursue careers in management, sales, or technical training. Often, companies invest in employee development programs, providing opportunities for on-the-job training, workshops, and mentorship schemes.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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