Port Elizabeth: Field Service Technician posted by Top Vitae

About the Role

As a Field Service Technician at Top Vitae, you will be responsible for maintaining, servicing and repairing material handling equipment, systems, and products on company premises or at customer sites in a timely and cost-effective manner to meet customer and company requirements. You will also be responsible for maintaining vehicle records.

Key Responsibilities

• Servicing of material handling equipment and maintaining forklift serviceability to specified standards and according to set procedures by delivering quality service / maintenance.
• Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or other stakeholders.
• Maintains vehicle maintenance and operational data / history by updating and timeously communicating information that must go on record.
• Promote service / maintenance to customers and internal teams.
• Provide complete customer satisfaction in a polite and professional manner.
• Ensure proper communication between self, workshop staff (Field Service Team Leader and Controller) and customer.
• Ensure OHSACT requirements are met in all actions on company and client premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
• Updates job knowledge by participating in educational opportunities.

Requirements

• Matric, Grade 12 or equivalent qualification
• Qualified Diesel and/or Petrol Mechanic, plus experience with forklifts or similar material handling equipment; or Qualified Forklift Mechanic
• Minimum of 3 – 5 years mechanical, hydraulic and electrical experience pertaining to forklifts
• General working knowledge of auto electrical systems (ignition, starting, charging, illumination)
• Excellent work ethic honest, reliable, hardworking, dedicated and takes pride in work carried out
• Excellent communication skills with people at all levels in an organisation must be able to converse fluently and comfortably in English; must be able to read and write English
• Ability to understand and follow safety measures and precautions
• Ability to interpret and apply technical information
• Ability to read and interpret schematics, diagrams, operations manuals and manufacturers specifications
• Ability to identify and correctly utilise relevant diagnostic equipment and specialised tools
• Willingness and capability to continue learning and growing with new technology and models
• Ability to receive constructive criticism
• Trade test certificate, mechanic
• Code 8 driver’s licence

Qualifications

None mentioned in the original job description.

Salary & Benefits

Salary information not provided in the original job description.