Job Description
About the Role
We are seeking an experienced Retail Sales Manager to lead our retail store operations in Durban. The ideal candidate will have a strong background in retail management, with a proven track record of increasing sales and improving efficiency. With essential Syspro experience and industry knowledge in Industrial Hardware, Steel or Fluid Control industries, you will be responsible for driving business growth and delivering exceptional customer service.
Key Responsibilities
- Supervise and coordinate day-to-day retail store operations
- Manage, motivate and lead a team to increase sales and improve efficiency
- Conduct daily sales meetings and attend security and health & safety meetings
- Open and close the retail store
- Monitor sales performance and ensure daily targets are achieved
- Manage stock levels and make key decisions regarding inventory control
- Track inventory, place merchandise orders and inspect product displays
- Sign off cash drawer reconciliations and receipts
- Analyse sales figures, trends and forecast future sales
- Use information systems to record sales data and support planning initiatives
- Ensure promotions are executed accurately and in line with company standards
- Deliver exceptional customer service and resolve customer complaints effectively
- Recruit, train, manage and conduct performance reviews for staff
- Handle staffing matters including scheduling and assigning duties
- Ensure quality standards, health and safety regulations and security procedures are met
- Promote the business through local marketing initiatives, special promotions, events and advertising
- Monitor competitor activity and market trends
- Identify and implement initiatives to improve business performance
- Maintain strong communication with colleagues regarding performance, initiatives and operational matters
Requirements
- 45 years of Retail Sales experience
- 23 years of Retail Management experience
- Syspro experience essential
- Experience in Industrial Hardware, Steel or Fluid Control industries essential
- Strong leadership and team management skills
- Strategic thinker with strong problem-solving ability
- Able to work in a fast-paced, pressurised environment
- Computer literate
Qualifications
- Formal education/certifications (if applicable)
Salary & Benefits
- Market Related
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail / wholesale Jobs in eThekwini
The retail and wholesale sector in eThekwini is an essential part of the city’s economy, with many multinationals operating in the area. Typically, job seekers in this field can expect to find opportunities across a range of industries, including retail, manufacturing, and logistics. Generally, these roles involve working in warehouses, stores, or distribution centers, interacting with customers and managing inventory.
Salary expectations for retail and wholesale positions vary widely depending on factors such as experience, company size, and industry sector. While it is difficult to provide exact figures, broad salary ranges can be estimated. Typically, entry-level positions may offer salaries within the R20 000 – R30 000 range per annum, while more senior roles can command salaries between R40 000 – R80 000 or more per annum, depending on the specific requirements of the position and the individual’s level of experience.
Common skills required for retail and wholesale roles include excellent communication and customer service skills, as well as the ability to work in a fast-paced environment. Other essential skills include inventory management, basic math skills, and a willingness to learn new technologies. In some cases, proficiency in English, Afrikaans, or other languages may be beneficial for roles working with international customers.
Industries that commonly employ retail and wholesale staff include the financial services sector, technology industry, manufacturing sector, and logistics providers. These sectors often require employees who are able to work independently, manage multiple tasks, and maintain high levels of customer satisfaction.
For those interested in advancing their careers in retail and wholesale, there are many opportunities for development and progression. Typically, experienced staff can move into supervisory or management roles, where they can oversee teams and implement new strategies. With further experience and training, individuals may also be able to transition into specialized fields such as logistics or supply chain management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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