Job Description
About the Role
The Account Manager plays a critical role in overseeing account performance, profitability, and ensuring that client needs are understood and met efficiently and effectively. This position acts as the single point of contact between clients and internal stakeholders to ensure strong relationships, trust, and client satisfaction.
Key Responsibilities
- Drive strategic growth and long-term client success.
- Deepen relationships with key stakeholders and identify new opportunities.
- Take ownership of overall client profitability and performance within the assigned portfolio.
- Align internal resources to deliver exceptional client value, retention, and satisfaction.
- Team collaboration to advise and design solutions that meet client objectives.
- Provide data-driven insights and recommendations that enhance client outcomes.
- Provide professional advice to clients based on best practices and legislative regulations.
- Manage the financial aspects of the client account to ensure invoices are accurate and paid within the contractual terms and conditions.
- Complete monthly client billing and reconciliations accurately and timeously and ensure an 80% monthly billable rate on own time spent.
- Ensure CRM activities are completed accurately and within the set time periods.
Requirements
- Strong communication, presentation, and facilitation abilities (oral and written)
- Ability to listen actively to accurately interpret information and effectively communicate or transfer these insights to others.
- Ability to manage deadline pressure and change.
- Great problem-solving skills and being able to deal with high-pressure situations without getting emotionally involved.
- Ability to work well with people within multi-dimensional teams.
- Good understanding of project management methodologies.
- Comprehensive understanding of the full employee life cycle.
- Experience in using Microsoft Office.
Qualifications
No qualifications mentioned.
Salary & Benefits
R 50 000 – R 60 000 CTC pm.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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