Sandton: Store Manager (Curve Gear) – Sandton posted by Pump and Abrasion Technologies

The Store Leader is accountable for the overall performance, presentation and people of a single Curve Gear store. The role exists to deliver the store’s sales budget while protecting margin, controlling stock and cash, leading and developing the store team, and upholding the Curve Gear customer experience and brand standards every trading day. As the most senior person in the store, the Store Leader translates company standards into daily execution making sure the store opens on time, is correctly staffed and merchandised, and runs to the same standard as every other store in the group, whether or not management is present. Key Responsibilities Sales & Financial Performance Achieve or exceed the store’s monthly and annual sales budget. Monitor daily and hourly performance against target and take corrective action during trade. Drive conversion, average transaction value (ATV) and units per transaction (UPT) through service and add-on selling. Manage controllable costs, with particular focus on the wage-to-turnover ratio. Understand and contribute to the store’s four-walls profitability. Store Operations & Standards Ensure the store opens and closes on time and to standard, following company open/close and cash-up procedures. Maintain visual merchandising, housekeeping and product presentation to brand standards throughout the day. Ensure continuous replenishment so that core sizes on key lines remain available. Comply with all company policies, procedures and standard operating procedures (SOPs). People & Team Leadership Recruit, induct, train and develop store staff to required competency levels. Plan and publish staff rosters aligned to trading patterns and labour budget. Conduct daily team briefings and ongoing on-the-floor coaching. Manage performance and conduct fairly and in line with company policy and SA labour law. Develop an Assistant Manager (2IC) capable of running the store in the Store Leader’s absence. Stock, Cash & Loss Prevention Ensure accurate receiving, stock counts and inventory records. Manage shrinkage through controls, awareness and adherence to procedure. Oversee cash handling, banking and daily cash-ups in line with company controls. Secure stock, cash and the premises at all times. Customer Experience & Brand Deliver the Curve Gear service standard, including honest fit and product advice (notably on safety footwear, where correct fitment is a safety requirement). Administer the Hoodie-for-Life guarantee and product returns accurately and professionally. Process Kit Your Crew (B2B) in-store orders capturing requirements, setting turnaround expectations and following through to fulfilment. Handle customer queries and complaints to resolution. Key Performance Indicators Performance in the role is measured against, but not limited to, the following: Measure What it tells us Sales vs budget Whether the store is hitting its number, like-for-like. Conversion rate Effectiveness of service in turning footfall into sales. ATV / UPT Basket size and add-on selling discipline. Wage-to-turnover % Control of the largest controllable cost. Shrinkage % Stock and cash control, and loss prevention. Stock accuracy Integrity of inventory and core-size availability. Staff turnover & development Team stability and 2IC succession. Audit / store-visit score Adherence to standards and SOPs. Minimum Requirements Qualifications & Experience Matric (Grade 12) or equivalent. 3 years’ retail experience, including at least 12 years in a store management or supervisory (2IC) role. Experience in apparel, footwear or workwear retail is an advantage. A relevant retail or business qualification is advantageous. Knowledge & Skills Sound understanding of retail KPIs, rostering and basic store financials. Competent with point-of-sale (POS) systems, cash-ups and stock procedures. Strong people leadership, coaching and communication skills. Working knowledge of South African retail and labour compliance basics. Computer literate (POS, email, basic spreadsheets). Competencies & Attributes Accountable takes ownership of the store’s results and standards. Hands-on and energetic leads from the floor, not the office. Honest and reliable trusted with cash, stock and people. Customer-focused genuine respect for the working customer. Disciplined follows process and holds the team to it. Calm under pressure manages peak trade, queues and complaints. Working Conditions Store-based, on the retail floor for the majority of the working day. Standing for extended periods; some lifting and moving of stock. Rostered shifts including weekends, month-ends, public holidays and peak trading periods.