eThekwini: Infrastructure Team Lead – Durban posted by First Technology Group

We are seeking an experienced and proactive Infrastructure Team Lead to play a central role in overseeing the health, performance, and security of our network, cloud, and server environments. Your leadership will be instrumental in guiding and mentoring a talented team of engineers, ensuring the stability and growth of our IT operations. YOUR CORE FOCUS AREAS: Network Infrastructure Design, develop, and maintain detailed WAN and LAN diagrams to map our network infrastructure. Support and manage network monitoring tools, such as PRTG, to ensure optimal network health and performance. Perform ongoing network maintenance, including implementing patches, hot fixes, and security configurations. Configure and install essential network hardware, including routers, switches, and firewalls. Oversee network asset management and maintain vendor relationships within the parameters of established change management policies. Cloud Ecosystem Manage and support Microsoft 365 tenant environments, focusing on user management, security, and compliance. Assist with Azure tenant administration, including billing and cost optimization. Respond to escalated support tickets related to Microsoft 365, Azure, and AWS services, ensuring timely resolution. Monitor, troubleshoot, and optimize cloud infrastructure to maintain strong performance and security standards. Server & On-Premises Systems Demonstrate advanced Active Directory skills, including creating Group Policies and managing Domain Controllers. Manage server hardware, storage solutions, and hypervisor technologies such as VMware and Hyper-V. Exhibit strong troubleshooting abilities with backup and restore technologies, especially Veeam. Maintain and support the Mimecast suite (including TTP) and Microsoft mail applications, such as Exchange and O365. Leadership & Team Development Provide guidance, mentorship, and technical leadership to engineering team members, supporting their professional growth. Collaborate closely with management on project planning and prioritization to align with business objectives. Champion best practices in documentation, security, and change management throughout the IT department MINIMUM REQUIREMENTS: Grade 12. IT Diploma/Degree or equivalent qualification A and N certifications Proven background as a Senior Systems Engineer, Network Engineer, or in a similar technical role with leadership responsibilities. Comprehensive technical expertise across network, cloud, and server infrastructure domains. Ability to diagnose and resolve complex issues both over the phone and in-person, using a systematic approach. Superior organizational skills, with the capacity to prioritize, multitask, and thrive in a dynamic environment. Excellent communication abilities and a collaborative, team-oriented mindset with a focus on mentorship. Proactive attitude, consistently staying informed about emerging technologies and security best practices.