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Somerset West: Customer Service Coordinator posted by Helderberg Personnel

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Job Description

About the Role

As a Customer Service Coordinator at Helderberg Personnel, you will play a vital role in ensuring the smooth operation of our order processing and customer support systems. Your primary focus will be on resolving customer inquiries, troubleshooting delivery issues, and managing stock returns to maintain high levels of customer satisfaction.

Key Responsibilities

  • Check the online portal for sales and process invoices
  • Liaise with customers telephonically to take orders and issue invoices
  • Coordinate with transporters when necessary to arrange deliveries
  • Provide daily support to Regional Sales Managers by placing customer orders via WhatsApp or Skynamo
  • Troubleshoot issues if customers do not receive their orders
  • Handle customer complaints and resolve issues effectively
  • Ensure orders are dispatched before warehouse cut-off times
  • Complete paperwork for stock returns and submit to Finance for credit note processing

Requirements

  • Matric
  • Previous experience in a similar role
  • Previous experience in a call centre environment
  • Sage Evolution / Pastel proficiency is non-negotiable
  • Proficiency in Microsoft Outlook and Microsoft Excel (non-negotiable)
  • Excellent customer service skills
  • Bilingual – Afrikaans and English
  • Knowledge of the tyre industry would be an advantage but is not essential

Salary & Benefits

Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Advertising/Media Sales Jobs in Western Cape

In the Western Cape, South Africa’s advertising and media sales industry is typically dynamic and competitive, with a demand for skilled professionals driving job growth. The sector often employs individuals with expertise in marketing, communications, and business development to promote products and services to clients. As a result, career opportunities exist across various industries.

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Generally, salaries for advertising and media sales roles in the Western Cape can range from R400 000 to over R800 000 per annum, depending on factors such as level of experience, company size, and industry sector. It’s essential to note that actual salaries may vary significantly due to these variables. Typically, entry-level positions tend to offer lower salaries, while senior roles or those in larger companies can command higher compensation.

Common skills required for advertising and media sales professionals include excellent communication and negotiation skills, a solid understanding of marketing principles, and the ability to build relationships with clients and colleagues alike. Other essential skills often include creativity, strategic thinking, analytical skills, and proficiency in CRM systems. Attention to detail, organisational abilities, and the capacity to work under pressure are also valuable assets.

Industry sectors commonly employing advertising and media sales professionals in the Western Cape include financial services sector, technology industry, manufacturing sector, and retail sector. These roles may involve working with various stakeholders, developing marketing campaigns, or providing account management support to clients.

Career development opportunities abound for those entering or already engaged in the advertising and media sales field. Typically, professionals can progress from entry-level positions to senior roles, such as account manager or business development manager, after gaining relevant experience and acquiring new skills. Specialisation in a particular industry sector or niche area can also lead to increased career advancement potential. With ongoing training and professional development, individuals in this field can expand their expertise and advance their careers accordingly.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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