Job Description
About the Role
The Telesales Consultant will play a key role in driving revenue by engaging with both new and existing clients in the food services and hospitality sector through proactive outbound calling, relationship building, and excellent customer service.
Key Responsibilities
- Conduct high-volume outbound calls to prospective and existing clients
- Generate new business through cold calling and lead follow-ups
- Maintain and grow relationships with existing customers
- Identify customer needs and recommend suitable products/services
- Achieve and exceed daily, weekly, and monthly sales targets
- Process orders accurately and efficiently
- Handle customer queries, objections, and complaints professionally
- Follow up on quotes, leads, and previous interactions to close sales
- Maintain an up-to-date CRM system with accurate client information
- Upsell and cross-sell products to maximize revenue opportunities
- Stay informed about product offerings, promotions, and industry trends
Requirements
- Matric (Grade 12) – essential
- Relevant tertiary qualification – advantageous
- Proven telesales / internal sales / call centre experience – essential
- Experience in food services, FMCG, or hospitality sales – advantageous
- Strong computer literacy (MS Office, CRM systems)
- Ability to work in a target-driven environment
Qualifications
No qualifications mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Tourism/Hospitality Management Jobs in South Africa
The tourism and hospitality management industry in South Africa is a dynamic sector that offers a range of career opportunities. Typically, the job market for this field is driven by a growing domestic and international tourist arrivals, as well as an increasing demand for high-quality accommodations and services.
In general, salaries in the tourism and hospitality management industry in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Commonly, entry-level positions may start within a broad salary range of R200 000 to R400 000 per annum, while more senior roles may command salaries between R500 000 to R1 million per annum or more, depending on the specific circumstances.
Common skills for tourism and hospitality management roles in South Africa typically include strong communication and interpersonal skills, ability to work under pressure, experience with property management systems, knowledge of local and international marketing principles, and understanding of health and safety regulations. Other important skills may include language proficiency (particularly English and Afrikaans), adaptability, and attention to detail.
The industry is commonly found in various sectors such as the financial services sector, technology industry, manufacturing sector, and so forth. Tourism and hospitality management roles can also be found within local government agencies and regional development authorities.
For career development, it’s common for individuals to start with entry-level positions in hotels, resorts, or tourist attractions and progress through the ranks over time. Opportunities may arise through training programs, internships, or on-the-job experience. Some may choose to pursue further education at a tertiary level, such as a degree in hospitality management or related fields. Others may opt for specialized certifications or diplomas in areas like hotel operations, marketing, or tourism development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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