Menu Close

Stellenbosch: Customer Service Consultant posted by Persona Staff

Job Description

About the Role

As a Customer Service Consultant at Persona Staff, you will be an integral part of our marketing team, assisting with the planning and execution of multi-channel campaigns across digital, in-store, and events. You will also provide reliable admin support, contribute to creative product giveaways, and act as a key link between head office, store teams, and customers.

Key Responsibilities

  • Assist the marketing team with planning and rolling out multi-channel campaigns
  • Get involved in brand events sometimes during weekends or after hours
  • Provide reliable admin support to keep everything running smoothly
  • Help put together creative product giveaways for competitions and sponsorships
  • Contribute to email and social media contentboth copy and design ideas
  • Act as a key link between head office, store teams, and customersespecially when it comes to resolving issues
  • Manage and monitor all relevant social media communities
  • Research customer behaviour and marketing trends to support strategic decisions
  • Keep track of customer communication requests and ensure they reach the right people
  • Support the execution of effective marketing campaignsonline and offline
  • Keep an eye on competitors and assist with analysis
  • Compile reports by collecting and analyzing sales and campaign data
  • Collaborate with the design team to create compelling promotional material
  • Assist with video content and fun ideas to boost product awareness online
  • Help organize promotional activities to support new product or service launches
  • Take on additional tasks as neededevery days a little different

Requirements

  • Minimum 2 years relevant marketing experience
  • E-commerce and digital marketing exposure is a definite advantage
  • Strong communication skills and a natural flair for customer service
  • Able to switch between tasks and priorities without losing focus
  • Confident using MS Office and has basic knowledge of Adobe Suite (Photoshop, Illustrator, etc.)
  • A strong sense of responsibility and accountability
  • Ability to work well under pressure

Qualifications

No formal education or certifications mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Marketing Jobs in Western Cape

In the Western Cape region, the marketing industry is typically vibrant and competitive, with many opportunities available across various sectors. The demand for skilled marketers continues to grow as businesses look to expand their online presence and engage with customers more effectively. This has led to a relatively high level of job satisfaction among marketers in the area.

When it comes to salaries, it’s generally true that marketing professionals in Western Cape can expect a competitive package. However, actual salary ranges vary widely depending on factors such as experience, company size, and industry sector. For example, senior marketing managers or those with extensive experience may earn significantly more than entry-level marketers. Additionally, multinational companies operating in the region may offer salaries that are slightly higher than local businesses.

Common skills required for a successful marketing career in Western Cape include digital marketing expertise, creative problem-solving, and excellent communication and project management skills. Marketers often need to be well-versed in analytics tools, social media platforms, and content creation strategies. They should also possess a strong understanding of market trends and consumer behavior. Other key skills include leadership, collaboration, and adaptability.

The technology industry is one sector that commonly employs marketers, as many companies invest heavily in digital marketing campaigns and online engagement. Financial services sector and manufacturing sector are other industries that frequently require skilled marketers to help drive growth and customer acquisition. While these sectors may have different marketing priorities, the fundamental skills required for success remain largely consistent.

Career development opportunities abound for marketers in Western Cape. Many companies offer training programs, mentorship schemes, and internal job rotations to support employee growth. Senior marketers often take on leadership roles or transition into strategic planning positions, while those with a passion for creativity may explore careers in copywriting, design, or content creation. With the ever-evolving landscape of digital marketing, marketers must continually update their skills to stay ahead of the curve and remain competitive in the job market.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process


Get Job Alerts

Never miss a job! Get daily alerts matching your preferences.

📧 Why Subscribe?

  • Get notified instantly when new jobs match your criteria
  • No registration required - just your email
  • Daily digest of relevant opportunities
  • Free forever - never miss your dream job
  • Unsubscribe anytime with one click
We'll never share your email with anyone
Leave blank for all locations
We'll send you a daily summary of new matching jobs
🔒 Privacy Guaranteed
Your email is safe with us. We only send job alerts and never spam. Unsubscribe anytime with one click. No registration, no account required.


Jobseeker Tip

Apply early, keep your CV ready, and search using both job title and location. Example: Admin Johannesburg.

Interview tips

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Winelands, Jobs in South Africa, Jobs in Stellenbosch, Jobs in Western Cape

More Jobs in Your Area