Job Description
About the Role
We are seeking an experienced Hotel Travel Desk Agent to join a guest-focused hospitality environment at a 4-star hotel in Cape Town. The successful candidate will be responsible for assisting with transport, tours, excursions, and local travel arrangements, creating memorable guest experiences.
Key Responsibilities
- Assist hotel guests with:
- Airport transfers
- Shuttle services
- Tours and excursions
- Car hire and local travel arrangements
- Additional responsibilities include:
- Liaising with tour operators, transport providers, and suppliers to ensure seamless service delivery
- Providing accurate destination advice, recommendations, and tailored itineraries
- Managing bookings, confirmations, amendments, and cancellations efficiently
- Handling guest enquiries via email, telephone, and in person in a professional and welcoming manner
- Ensuring all bookings are accurately captured and communicated to relevant departments
- Maintaining clear records, reports, and daily handovers
- Resolving guest concerns promptly and professionally
Requirements
- Matric or equivalent qualification
- Minimum 2 years’ experience in a hotel travel desk, concierge, or front office role
- Strong knowledge of Cape Town attractions, tours, and transport logistics
- Experience working in a 4 or 5-star hotel environment
- Excellent communication skills; well-spoken and guest-focused
- Strong organisational and administrative abilities
- Computer literate, including Microsoft Office and hotel systems
Qualifications
(No qualifications mentioned in the original job description)
Salary & Benefits
(No salary or benefits mentioned in the original job description)
Why Apply
- Opportunity to work within a well-established 4-star hotel
- Guest-focused, professional working environment
- Exposure to international and leisure travellers
- Competitive salary and employee benefits
- Career development within the hospitality sector
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Front Office Jobs in Western Cape
The Front Office position is a crucial role in many industries across the Western Cape region, typically requiring strong administrative and organizational skills to manage day-to-day operations. Generally, this field encompasses various roles such as receptionists, administrators, and executive assistants who provide support to high-level executives or management teams.
Typically, salaries for Front Office positions in Western Cape fall within a broad range of R400 000 to R1 500 000 per annum, depending on factors like experience, company size, industry sector, and specific job requirements. It’s essential to note that actual salaries can vary significantly based on individual circumstances, and actual figures may be higher or lower than these general estimates.
Common skills required for Front Office positions include excellent communication and interpersonal skills, proficiency in Microsoft Office software, ability to maintain confidentiality and handle sensitive information, and strong organizational and time management skills. Other essential skills often include experience with HR systems, event planning, and budgeting. A degree in Business Administration or a related field is commonly preferred, although some companies may also consider candidates with relevant work experience.
Front Office positions are commonly found in various industries such as financial services sector, technology industry, manufacturing sector, and corporate offices. These roles often involve supporting senior executives, coordinating meetings and appointments, managing calendars, and handling correspondence.
Career development opportunities for Front Office professionals are diverse and varied, with many roles offering a clear path for career progression. Generally, experience in this field can lead to promotions into supervisory or management positions, or even specialized roles like HR or operations management. With continued professional development and training, individuals in these roles can also transition into related fields such as project management, business analysis, or consulting.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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