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Cape Town City Centre: Groups and conferencing reservations

Job Description

What You Bring Hospitality qualification with a minimum of 3 years experience in Groups and Conferencing within a 4 or 5-star hotel Experience in hotel reservations, front office or event coordination Proficiency in Microsoft Office and Opera (essential) Excellent written and verbal communication skills with strong email and telephone etiquette Detail-oriented with exceptional multitasking ability Fluency in English (additional languages advantageous) Strong planning, organising and administration skills Critical thinking and conflict management skills Flexible availability for weekends, public holidays and evenings What You Will Do Handle all group enquiries and bookings including corporate, weddings, tours and conferences Liaise with clients to understand event needs and provide tailored proposals Coordinate with internal departments to ensure smooth event execution Prepare function sheets and itineraries for all events Follow up post-event for feedback and ongoing relationship building Manage FIT reservations and ensure personalised service for high-end guests Collaborate with travel agents and tour operators Maintain up-to-date records of guest preferences, repeat visitors and VIPs Resolve booking concerns, cancellations, no-shows and rebookings professionally Allocate payments and complete daily banking

How to Apply

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About Catering / hospitality Jobs in Cape Town Region

The hospitality industry in the Cape Town region is a thriving sector, driven by tourism and international trade. Typically, this field offers diverse job opportunities for those with a passion for providing excellent customer service and experience the beauty of South Africa’s vibrant culture. Generally, career paths in catering and hospitality are well-established, with a range of roles available to suit various skill sets and interests.

In terms of salary expectations, it is common for entry-level positions in this field to fall within the range of R200 000 to R350 000 per annum, depending on the specific role, experience, and industry sector. However, salaries can vary significantly depending on factors such as the size of the company, level of responsibility, and location. Typically, more senior roles or those in larger organizations may command higher salaries, often falling within the range of R500 000 to R800 000 per annum.

Common skills required for a successful career in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other essential skills include basic knowledge of food preparation, wine service, or other relevant trade skills, as well as an understanding of customer service standards. Additionally, proficiency in languages such as English, Afrikaans, or isiZulu can be beneficial for working with diverse clientele.

The hospitality industry sector in the Cape Town region is diverse and encompasses various sectors, including fine dining restaurants, hotels, conference centers, and tour operators. Financial services sector companies often employ caterers and hospitality professionals to provide event catering services, while technology industry organizations may require staff with expertise in events management or conference coordination. The manufacturing sector also employs catering and hospitality staff, particularly in the production of food and beverages.

Career development opportunities abound in this field. Typically, career progression involves working one’s way up through the ranks, starting as a junior staff member and taking on increasingly senior roles such as team leader or department manager. Many organizations offer training programs and mentorship schemes to support employee development and advancement. With experience and additional qualifications, hospitality professionals can move into management roles, become entrepreneurs, or pursue careers in related fields such as sales, marketing, or event planning.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region

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