Cape Town City Centre: Product Manager (CPT Hybrid)

About the Role

A rapidly growing UK-based Next-gen Telco/VoIP Provider is seeking a commercially sharp Product Manager to own significant areas of product, from discovery and strategy through to delivery and commercial outcomes. In this high-impact, strategic role, you will combine your strong product intuition with the ability to execute, to set direction, build the roadmap, and ensure the product consistently delivers value to customers and the business.

Key Responsibilities

• Own the product strategy and roadmap for your area, aligning closely with company growth objectives and the 2027 BT Landline Shutdown opportunity.
• Define and champion the product vision, translating it into a clear, prioritised roadmap with well-reasoned trade-offs.
• Lead discovery: conduct customer research, analyse usage data, and synthesise insights from Sales, Support, and Operations to identify the highest-value opportunities.
• Define and monitor product KPIs; use data to measure impact and continuously improve.
• Work with the Head of Product and leadership team to align roadmap priorities with commercial goals: growth, churn reduction, and cashflow efficiency.
• Collaborate with Engineering and Design to ship well-crafted, high-quality product experiences.
• Own epics from problem definition through to successful delivery and post-launch iteration.
• Make clear, well-communicated prioritisation decisions and bring stakeholders along with confidence.
• Identify and define new product opportunities including automation, self-serve capabilities, and AI-driven features.
• Contribute to the broader product culture at: raise the bar on documentation, process, and product thinking across the team.
• Engage with customers directly to validate ideas and gather meaningful feedback.

Requirements

• Minimum 5 years’ experience as a Product Manager, ideally in a SaaS, telecoms, or B2B environment.
• Strong track record of owning and delivering product roadmaps with measurable commercial impact.
• Experienced in both qualitative and quantitative product discovery.
• Comfortable going deep on customer problems and data.
• Commercially minded and understands how product decisions affect revenue, retention, and margin.
• Confident working in Agile environments and comfortable influencing without authority.
• Familiarity with product analytics tools (e.g., Mixpanel, Amplitude or equivalent).
• Experience with AI-enhanced product features or automation-first product thinking is a significant advantage.

Qualifications

No formal education/certifications mentioned.