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Gauteng: Assistant Product Support Manager posted by Komatsu South Africa Ltd.

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Job Description

About the Role

We are seeking an experienced and skilled Assistant Product Support Manager to lead our team of product support specialists for a defined product group in Gauteng. As a key member of our technical support team, you will provide expert technical product support and insight to internal and external stakeholders, while driving continuous improvement through technical investigations and data-driven insights.

Key Responsibilities

  • Lead and manage a team of product support specialists for a defined product group
  • Provide expert technical product support and insight to internal and external stakeholders
  • Oversee technical field campaigns, product quality control, and machine modifications
  • Manage service processes, systems, and adjudication of claims and costs
  • Drive continuous improvement through technical investigations and data-driven insights
  • Ensure compliance with OEM standards, legislation, and internal policies
  • Support change initiatives, budgeting, performance management, and staff development
  • Engage with suppliers, OEMs, and customer sites to resolve complex technical issues

Requirements

  • Trade Certificate: Millwright or Electrical (essential)
  • Advanced Certificate or Diploma (NQF Level 6) (advantage)
  • Minimum 10 years technical experience within the construction and/or mining industry (KLTD product knowledge) (essential)
  • Minimum 5 years Product Support experience
  • Minimum 3 years leadership/supervisory experience
  • Valid drivers licence
  • Valid passport/able to obtain

Qualifications

N/A

Salary & Benefits

N/A

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in South Africa

The IT and computing industry in South Africa is rapidly growing, driven by the increasing demand for digital transformation and technological advancements. Typically, this growth translates to a strong job market for professionals with skills in software development, data analysis, and cybersecurity. Generally, the sector offers a wide range of career opportunities across various industries.

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In terms of salary expectations, IT and computing professionals in South Africa can generally expect to earn salaries that are on par with or slightly above the national average. However, it’s essential to note that salaries can vary significantly depending on factors such as experience, company size, industry sector, and specific job requirements. Typically, experienced professionals in high-demand areas like artificial intelligence, cloud computing, or cybersecurity tend to earn higher salaries than those in entry-level positions. Nonetheless, salaries are often within the range of R600 000 to R1 million per annum for mid-level roles, with senior positions potentially exceeding R2 million.

Common skills required for IT and computing roles in South Africa include programming languages such as Java, Python, or C++, proficiency in software development methodologies like Agile or Scrum, experience with data analysis tools like Tableau or Power BI, and familiarity with cloud-based technologies like AWS or Azure. Additionally, knowledge of cybersecurity principles, network administration, and database management are highly valued skills.

The IT and computing industry is a significant sector across various industries, including financial services, technology, manufacturing, and healthcare. Many companies in these sectors require skilled professionals to develop, implement, and maintain their digital solutions. Typically, the finance industry requires specialized IT talent for areas like risk management, compliance, and anti-money laundering.

For those looking to pursue a career in IT and computing, common career progression paths include working as an individual contributor, moving into team leadership roles, or taking on senior technical positions. Many professionals also choose to specialize in emerging technologies like artificial intelligence, blockchain, or the Internet of Things (IoT). With ongoing training and development, individuals can stay up-to-date with the latest industry trends and advancements, positioning themselves for success in this rapidly evolving field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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