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Gauteng: Customer Service Manager posted by IntelliStaff

Job Description

Duties and Responsibilities

Inbound & Desk Support

  • Respond promptly and professionally to client inquiries via phone, email, WhatsApp Business, or live chat.
  • Troubleshoot complaints, process orders or service requests, and escalate complex technical issues to the relevant departments.
  • Maintain accurate, up-to-date client records and interaction logs within the CRM system.

Client Visits & Relationship Building (Field)

  • Travel to client premises to conduct routine check-ins, assess service satisfaction, and strengthen business relationships.
  • Assist clients with basic on-site troubleshooting, training, or walkthroughs of the company’s products/services.
  • Gather firsthand feedback during visits regarding client pain points and report back to management to improve service delivery.

Administration & Reporting

  • Independently plan, schedule, and optimize travel routes for weekly client visits to maximize time efficiency.
  • Submit concise post-visit reports detailing client feedback, action items, or potential upsell opportunities.
  • Log travel mileage and fuel claims accurately in accordance with company policy.

Job Requirements & Qualifications
Education & Experience

  • Education: Matric (Grade 12) is essential.
  • A tertiary qualification in Marketing, Public Relations, or Business Administration is an advantage.
  • Experience: 2+ years of experience in a customer-facing role.
  • Previous field-based or face-to-face customer service experience essential.
  • Basic proficiency with CRM tools (e.g., Salesforce, Zoho) and MS Office (Excel, Word, Outlook).

Critical Requirements (Non-Negotiable)

  • Valid drivers license and own vehicle essential

Key Competencies

  • Interpersonal Skills: Warm, professional, and confident demeanour when interacting with clients face-to-face.
  • Time Management: Highly organized with the ability to balance desk duties with travel schedules.
  • Resilience & Problem Solving: Ability to stay calm and solutions-oriented when handling frustrated clients on-site.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Office Automation Jobs in Gauteng

In Gauteng, South Africa, the office automation field is experiencing steady growth due to the increasing demand for digital transformation and process efficiency. Typically, this sector drives business operations forward by automating routine tasks, improving data management, and enhancing overall productivity. Generally, office automation roles are in high demand across various industries, making it an attractive career path for job seekers.

When it comes to salaries, it’s essential to note that salary ranges vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, a common salary range for office automation professionals in Gauteng is typically between R500 000 to R1 million per annum, with some senior roles potentially exceeding this amount. However, please be aware that actual salaries may differ significantly due to individual circumstances.

Common skills required for office automation roles include proficiency in Microsoft Office software, experience with document management systems, knowledge of cloud-based applications, programming languages such as Python or Java, and data analysis skills. Typically, candidates with a degree in information technology or a related field are well-suited for these roles. Additionally, strong analytical and problem-solving skills, attention to detail, and excellent communication abilities are often essential.

Office automation professionals can be found across various industries, including the financial services sector, technology industry, manufacturing sector, and public administration. These roles often involve working closely with colleagues to implement process improvements, ensure data accuracy, and maintain system integrity.

Career development opportunities abound for office automation professionals in Gauteng. Typically, job seekers can expect career progression through promotions to senior roles or specialising in a specific area of interest, such as cloud computing or cybersecurity. Many companies also offer training and development programs to equip employees with the latest skills and technologies. By acquiring new skills and staying up-to-date with industry trends, office automation professionals can enjoy a fulfilling and rewarding career in this dynamic field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Gauteng, Jobs in South Africa

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