Gauteng: Service Delivery Coordinator posted by PlaceTalent

• Must be available to work US public holidays (South African public holidays do not apply)
• Matric or equivalent qualification
• Experience with work order management, dispatch coordination, and contractor tracking using operational systems
• Experience within ISP, telecommunications, fibre, or related operational environments preferred
• Strong organisational skills with the ability to manage multiple active work orders simultaneously
• Excellent written and verbal communication skills
• Strong command of spoken and written English
• Proficiency in Microsoft Excel and operational support tools
• Ability to work effectively with internal field teams and external contractors
• Ability to manage competing priorities in a fast-paced environment
• Background in telecommunications, fibre construction, or field operations will be advantageous
• Must be available to work a rotating shift schedule, including weekends

Key Responsibilities

• Installation Work Orders
  • Confirm fibre installation appointments with customers prior to the scheduled date
  • Arrange customer reminders via calendar invitations, text messages, and telephone calls
  • Dispatch technicians and coordinate scheduling across installation crews
  • Monitor installation jobs through to completion, ensuring all orders are resolved
  • Ensure failed or incomplete installations are accurately documented and rescheduled where required
• Trouble Call Work Orders
  • Manage inbound fault and service-related work orders for existing customers
  • Triage and assign fault calls to the appropriate field technician or support team
  • Monitor resolution progress and provide customer updates when required
  • Ensure all trouble calls are closed with accurate resolution notes recorded in the system
• Routing and Infrastructure Work Orders
  • Coordinate work orders relating to aerial and underground drop installations
  • Manage cutover work orders and ensure appropriate sequencing with field crews
  • Support site-specific routing activities required to complete customer installations
• General Operational Duties
  • Manage and document all work activities across the systems and platforms provided
  • Maintain accurate records and ensure data integrity across operational tools
  • Attend operational meetings as required
  • Support technician coordination and proactive rescheduling when necessary
  • Collaborate with internal teams, field technicians, and external contractors to ensure successful service delivery

Working Hours
Please note that this role operates on a rotational shift schedule and primarily covers afternoon and evening hours. Detailed shift information will be provided to interested candidates.

Work Environment

• Primarily office-based in the Melrose, Johannesburg area
• Frequent sitting and extended computer use
• Regular communication via telephone, email, and video conferencing
• Visual acuity required for reading data and working with digital systems
• Must be available to cover assigned shifts, including weekend days on a rotating schedule

Please apply directly, by clicking on the apply button or visit .za for more exciting opportunities.

If you have not had any response in one week, please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.