Job Description
About the Role
As an Account Manager, you will utilize statistical analysis of clients’ production data to provide informed business decisions and support clients on company products and services. You will identify opportunities to sell additional company products and services into existing clients, keep clients updated on payments industry and legislative changes, and achieve financial targets through consulting and support services as well as sales activities.
Key Responsibilities
- Face-to-face client visits: Develop call cycle planning, make required travel arrangements and accommodation bookings, visit all assigned within specified call cycle period, build strong relationships with customers, obtain site visit signatures on all visits completed.
- Statistical analysis: Perform statistical analysis on clients’ processing to identify areas of improvement and growth, present statistical analysis to clients, provide improvement recommendations/ideas based on statistical analysis performed, monitor client performance to identify trends and track improvements.
- Stock control: Assist with tracking stock on site level, assist clients with ordering required stock (as and when required), assist with recovery of stock at sites (as and when required), ensure company equipment is properly maintained on site level.
- Sales: Identify opportunities to offer value-added services to clients and implement those services as and when required, identify opportunities to improve clients’ service offerings and sell where possible tailor-made products and solutions to the client.
- Query resolution: Log queries raised by clients with company’s second line support function and keep clients informed of progress regarding queries raised, close query on system once resolved.
- Administration: Keep client data and site visit information up to date on company systems daily, submit monthly report to Regional Manager, submit expense claims and reconciliations thereof to Regional Manager.
Requirements
- Educational qualifications: Matric
- Professional qualifications: Com Degree/Diploma (Preferred)
- Years of experience: Minimum 2 years Experience in a Customer Service/Account Management Role
- Bilingual in English and Afrikaans. Fluency in English is mandatory.
- Strong oral and written communications skills.
- Excellent MS Excel skills.
- Working experience on MS products (Excel, Word, PowerPoint, and Outlook).
- Organisational and prioritisation skills.
- Knowledge of the micro finance industry and some working experience in this industry is preferred.
- Technology and system savvy.
- Analytical skills.
- Sales experience skills.
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Salary information not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Eden
The IT and computing industry is a vibrant sector in Eden, South Africa, with a growing demand for skilled professionals to drive innovation and technological advancements. Typically, job seekers in this field can expect a strong career foundation in areas such as software development, data analysis, and cybersecurity.
Generally, salaries for IT and computing professionals in Eden fall within broad ranges that vary depending on factors like experience, company size, industry sector, and specific role requirements. While it’s difficult to pinpoint exact figures, salaries often range from R200 000 to R600 000 per annum for entry-level positions, with senior roles commanding higher salary brackets, typically ranging from R500 000 to R1 000 000 per annum or more, depending on the individual’s expertise and industry demands.
Common skills required for IT and computing roles in Eden include proficiency in programming languages such as Java, Python, or C++, knowledge of software development methodologies like Agile or Scrum, experience with data analysis tools like Excel, SQL, or Tableau, understanding of cybersecurity principles, and familiarity with cloud-based technologies. Additionally, skills in areas like mobile app development, artificial intelligence, and machine learning are often sought after.
The IT and computing industry is a common employer across various sectors, including the financial services sector, technology industry, manufacturing sector, and more. These roles can also be found in government institutions, educational establishments, and non-profit organizations. As the digital landscape continues to evolve, it’s essential for job seekers to stay adaptable and committed to ongoing learning and professional development.
Career progression paths for IT and computing professionals in Eden often involve moving into senior technical roles, taking on leadership positions, or transitioning into management or consulting careers. Many companies also offer opportunities for training and upskilling, allowing employees to expand their skill sets and advance in their careers. With the constant evolution of technology, there is always a need for skilled IT professionals who can drive innovation and growth in various industries.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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