Parktown: IT Operations Manager – Urgently needed posted by Leonie Sussens c.c.

Diploma/Degree in Information Technology, Computer Science, Information SystemsEquivalent hands-on experienceExperience14 years experience in IT support, IT operations, or infrastructure supportAre comfortable working in a ticketing / ITSM environmentDuties:Managing and resolving IT support tickets (onsite and remote)Providing first- and second-line IT support to usersSupporting laptops, desktops, networks, and cloud-based systemsAssisting with Microsoft Azure and Microsoft 365 environmentsManaging user access via Active Directory / Azure ADResponding to IT incidents and outages with speed of executionEscalating and coordinating with vendors or senior engineers when requiredDocumenting issues, fixes, and procedures clearly.