Polokwane: Guesthouse Manager

About the Role

The Guesthouse Manager is responsible for overseeing the day-to-day operations of the guesthouse, ensuring high standards of guest service, efficient management of staff, and profitability. This role requires a strong leadership presence, excellent communication skills, and the ability to maintain a fast-paced, guest-focused environment.

Key Responsibilities

• Ensure excellent customer service and guest satisfaction at all times.
• Handle guest complaints and feedback professionally and promptly.
• Oversee check-in and check-out processes, ensuring efficiency and accuracy.
• Maintain personal presence and availability for guest queries or special requests.
• Recruit, train, and manage guesthouse staff, including housekeepers, receptionists, and maintenance personnel.
• Schedule staff and monitor performance, ensuring compliance with standards and regulations.
• Conduct regular staff meetings and foster a positive work culture.
• Manage daily operations including reservations, front desk, housekeeping, and maintenance.
• Implement standard operating procedures (SOPs) and ensure staff adherence.
• Maintain accurate records of occupancy, revenue, expenses, and inventory.
• Ensure compliance with local health, safety, and labor regulations.
• Monitor income and expenses, prepare budgets, and report financial performance to owners.
• Maximize revenue through effective room management, upselling, and cost control.
• Manage supplier contracts and procurement of goods and services.
• Promote the guesthouse to increase occupancy and revenue.
• Manage online presence, social media, and third-party booking platforms.
• Build relationships with local businesses and travel agents to attract guests.
• Ensure that the property is clean, safe, and well-maintained.
• Coordinate maintenance schedules and oversee repairs.
• Ensure all equipment, facilities, and rooms meet quality standards.

Requirements

• Minimum Matric / Grade 12
• Hospitality or Business Management qualification preferred

Qualifications

• At least 35 years experience in hospitality management, preferably in guesthouse or small hotel operations
• Proven experience in staff management, budgeting, and guest relations
• Familiarity with hotel management software and booking systems

Salary & Benefits

• Salary details not specified