Job Description
About the Role
As a Floor Supervisor at our Wine Centre in Stellenbosch, you will be responsible for providing exceptional guest service while ensuring the smooth operation of our outlet. You will be the face of our brand, interacting with guests and promoting a positive and friendly energy within the team.
Key Responsibilities
- Engage with and serve guests in a professional, efficient and courteous manner
- Supervise the team and promote a positive and friendly energy in the outlet
- Handle all necessary wine educator functions in accordance with SOP’s, ensuring that guests experience the highest level of service
- Manage guest queries in a professional and timely manner, ensuring positive results on every occasion
- Report complaints and/ or any incidents promptly, helping to find solutions where possible
- Ensure that all areas are clean and well-maintained and in good working order, all stock is well displayed
- Maintain effective working relationships with colleagues in own, and other departments
- ‘Live and breathe’ the ethos, inspiring a passion for – and sharing knowledge of and all the services and products we have on offer
Requirements
- At least three years’ supervisory experience in the F&B industry with a strong track-record of service and sales.
- Confident and clear communicator
- Must love working with food and people
- Team player, able to convey clear instructions to colleagues while being mindful of tight operational deadlines
- Time management, literacy and numeracy skills essential
- Keen attention to detail with excellent follow-through capabilities
- Able to remain calm and maintain professional outlook, even when under pressure
- Committed team member, with good leadership potential.
- Flexible and willing to ‘go the extra mile’; able to work shifts
Qualifications
No formal education or certifications are required for this role.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Western Cape
The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.
Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.
Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.
The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.
Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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