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Strand: Brand Ambassador – (Western Cape) posted by PnS Group Ltd

Job Description

Job Purpose: The purpose of the job is to drive, develop and grow sales in line with the companys and clients requirements through effective sales and stock management, as well as building the clients brands through experiential shopper engagement. Minimum Requirements: Grade 12 Previous FMCG/Retail experience advantageous 1 – 2 Years relevant experience Ownership of a Smart Mobile Phone Key Competencies and Skills: Problem Solving > Ability to identify, analyse, organise and solve problems and issues in a timely and effective manner. Responsibility > Takes personal responsibility for their actions and their consequences. Believes they are in charge of their own future. Recognises their ability to influence outside forces and does not attribute their successes or failures to luck or to the power of others. Negotiation > Ability to effectively explore alternatives and positions to reach outcomes that gain all parties support and acceptance. Relationship Building > Ability to develop and maintain professional business associations at all levels including seniors, juniors, peers, colleagues customers, clients, service partners, government and community stakeholders. Stress Tolerance (Resilience) > Strikes a clear balance and sets boundaries between work and rest/relaxation. Puts in the effort to get the job done well and stays calm under pressure. Handles disappointment and/or rejection while maintaining effectiveness. Customer/Commercial customer Service Orientation > Ability to make an effort to listen to and understand both internal and external customers; anticipating customer needs; gives high priority to customer satisfaction. Impact > Ability to create a good first impression, command attention and respect and demonstrate confidence. Commercial Acumen > The ability to understand the financial effects of certain choices and actions and make informed decisions to maximize profits and decrease loss. Communication Verbal and Written > Ability to verbally expresses ideas effectively to individuals and groups, both in formal and informal settings and to express ideas clearly in writing and compose written materials in a clear and concise manner, tailored for relevant audiences. Driven (Results Oriented) > Achievement-motivated. Focuses persistently on outcomes, establishing goals, monitoring progress towards them and ultimately achieving them. High internal standards that drive them to do well. Takes pride in positive contributions and always wants to exceed personal best. Planning and organising > Ability to establish a course of action for self or others to accomplish a specific goal through effective planning, appropriate assignment of personnel and appropriate allocation of other resources.

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About Customer service / support Jobs in Cape Town Region

The customer service and support industry is a vital component of the Cape Town region’s economy, with a high demand for skilled professionals to provide excellent service to customers across various sectors. Typically, this field offers a stable and growth-oriented career path, especially in industries that rely heavily on customer interaction, such as technology and financial services.

In terms of compensation, salaries for customer service and support roles in Cape Town can vary widely depending on factors like experience, company size, and industry sector. Generally, salaries range from R20 000 to R40 000 per month for entry-level positions, while more senior roles can command salaries between R50 000 to R80 000 per month. However, it’s essential to note that these are broad estimates and actual salaries may differ based on individual circumstances.

Common skills required for customer service and support roles in Cape Town include excellent communication and problem-solving skills, the ability to work well under pressure, and a strong knowledge of products or services being offered. Additionally, many employers also look for candidates with basic computer skills, such as Microsoft Office proficiency, and experience working in a team environment.

The technology industry is one of the most significant sectors that employ customer service and support professionals in Cape Town, alongside financial services and manufacturing. Other common industries include healthcare, e-commerce, and education. In these sectors, customer service representatives play a crucial role in resolving customer complaints, answering queries, and providing overall support to customers.

For those looking to start or advance their careers in customer service and support, there are numerous opportunities for growth and development. Typically, career progression paths involve moving into more senior roles within the company or exploring opportunities in related fields like account management, sales, or operations. With experience, it’s also possible to transition into specialized roles, such as technical support specialist or customer success manager.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Cape Peninsula, Jobs in Cape Town Region, Jobs in Strand

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