Western Cape: Assistant Lodge Manager posted by Wild Dreams Hospitality

About the Role

The Assistant Lodge Manager role plays a key part in ensuring the smooth coordination of departments while maintaining the highest standards of hospitality and service delivery. The successful candidate will focus on delivering an exceptional and personalised guest experience, ensuring every visitor enjoys attentive service that reflects the standards of a premium hospitality establishment.

Key Responsibilities

• Ensure exceptional guest service and overall guest satisfaction at all times.
• Personally welcome arriving guests and interact with guests regularly throughout their stay.
• Ensure guest requests, special arrangements, and preferences are handled efficiently and professionally.
• Manage guest feedback and resolve concerns or complaints promptly and diplomatically.
• Build strong relationships with guests to encourage loyalty and repeat visits.
• Oversee the day-to-day lodge operations to ensure seamless service delivery across all departments.
• Coordinate closely with housekeeping, maintenance, food and beverage, and guiding teams to maintain operational efficiency.
• Ensure all guest areas, facilities, and public spaces consistently meet luxury hospitality standards.
• Assist with inventory control and support procurement processes where required.
• Provide guidance, mentorship, and operational support to Front-of-House staff.
• Assist with staff training, performance reviews, and ongoing development.
• Promote a professional, positive, and motivated working environment.
• Support HR processes including team development and disciplinary procedures where necessary.
• Monitor service delivery during meal periods to ensure consistent service standards.
• Ensure high standards of food presentation, quality, and service.
• Oversee guest dietary requirements and preferences.
• Conduct service briefings and assist with operational coordination between kitchen and service teams.
• Conduct routine lodge inspections to maintain high operational and presentation standards.
• Ensure Standard Operating Procedures (SOPs) are implemented and consistently followed.
• Support sustainable and environmentally responsible operational practices.
• Contribute to the continuous improvement of operational systems and guest service delivery.
• Introduce ideas and initiatives that enhance the overall guest experience.
• Support the leadership team in achieving long-term operational and service excellence goals.

Requirements

• Proven experience in a luxury lodge or 5-star hospitality environment.
• Strong leadership skills with experience managing multi-department teams.
• Excellent guest service and communication skills.
• Knowledge of Front-of-House operations, food & beverage service, and housekeeping coordination.
• Ability to handle guest complaints and resolve issues efficiently.
• Strong organisational, planning, and problem-solving abilities.
• High attention to detail and commitment to luxury service standards.
• Ability to work flexible hours, including early mornings, late evenings, and weekends.
• Understanding of sustainability and eco-friendly hospitality practices.
• Relevant hospitality qualification or equivalent experience desirable.

Salary & Benefits

• Provident Fund contribution
• Partial medical aid contribution
• Uniform provided
• Opportunities for training and professional development within the organisation