Western Cape: Customer Care Agent (Hardware / Software) posted by Helderberg Personnel

About the Role

Helderberg Personnel is seeking a Customer Care Agent to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, handling their queries and issues in a timely and professional manner.

Key Responsibilities

• Handle general customer queries
• Diagnose and troubleshoot customer problems
• Resolve fundamental product technical issues
• Assist and train customers on the company’s products and software
• Handle customer complaints
• Report customer issues
• Product and software testing

Requirements

• Driver’s license own / reliable transport required
• Fluent in English, any additional language is a plus
• Matric
• Additional certification in Client Services Management a plus
• 1+ years’ experience in a similar role
• Ability to work shifts and weekends
• Knowledge of Golf is a plus
• Strong technical skill

Qualifications

No formal education or certifications are required for this position.

Salary & Benefits

No salary information is provided.

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