Job Description
About the Role
The Dialer Manager position at SA Commercial (Pty) Ltd requires a seasoned professional to oversee dialer operations across South Africa, the UK, and the Netherlands. The ideal candidate will have strong analytical, problem-solving, and decision-making skills, as well as excellent communication and stakeholder management abilities.
Key Responsibilities
- Configure, monitor, and optimize predictive, progressive, and preview dialer campaigns.
- Maintain and manage our dialer platform and support in the use of client platforms.
- Analyze contact strategies and list management to ensure efficient data utilization and right-party contact optimization.
- Collaborate with IT to maintain system integrity, data flow, and integration with CRM and reporting tools.
Requirements
- Strong understanding of outbound/inbound dialer technologies and campaign management.
- Proficiency with dialer platforms (e.g. Noble, Genesys Cloud, Aspect, or similar).
- Excellent analytical, problem-solving, and decision-making skills.
- Familiarity with data protection and telecommunications compliance requirements (GDPR, Ofcom, CPA, etc.).
Qualifications
- Minimum 5 years’ experience managing dialer systems within a BPO or large-scale contact center environment.
Salary & Benefits
- Competitive salary based on experience
Working Conditions
- Based in South Africa
- Regular collaboration with teams in the UK and Netherlands; flexibility to attend meetings across time zones.
- Occasional international travel may be required.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Technician Jobs in Western Cape
In the Western Cape region of South Africa, the automotive industry is a significant sector with many opportunities for skilled technicians. Generally, the demand for trained and experienced automotive technicians remains high, driven by the constant need for maintenance and repairs in the province’s fleet of vehicles.
Typically, salaries for automotive technicians in the Western Cape can vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges are difficult to pinpoint, it is common for entry-level technicians to earn between R30 000 and R50 000 per annum, with more senior roles potentially commanding higher salaries, often ranging from R60 000 to R100 000 or more, depending on qualifications, experience, and specific company requirements. However, these figures are only general guidelines and may not reflect the actual compensation for individual positions.
Common skills required for automotive technicians in Western Cape include mechanical aptitude, problem-solving abilities, excellent communication skills, and a strong understanding of vehicle systems and components. Additionally, many employers place a high value on technical certifications, such as those offered by the National Association of Automobile Engineers (NAFE) or the South African Bureau of Standards (SABS). Other valuable assets often include proficiency in diagnostic tools, experience with computerized engine management systems, and a basic understanding of electrical and electronic systems.
The automotive industry sector in Western Cape commonly employs technicians across various sub-sectors, including manufacturing, financial services, transportation, and government. In the manufacturing sector, for example, technicians may work on assembly lines, inspecting and maintaining vehicles to ensure they meet quality standards. In contrast, those working in the financial services sector might focus on servicing luxury vehicles owned by high-net-worth individuals or companies.
Career development opportunities are also available for automotive technicians in Western Cape, with many employers providing training programs or career advancement schemes. Typically, technicians can progress from junior roles to senior positions, such as team leader or supervisor, after gaining several years of experience and completing relevant training or certifications.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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