Witbank: Provincial Manager

About the Role

The Provincial Manager role is a critical position within our client’s short-term insurance environment, driving profitable growth, operational excellence, and exceptional client outcomes across multiple client segments in the assigned province(s). This leadership position requires a strong balance of commercial insight, leadership maturity, and regulatory discipline to make a significant impact at a regional level.

Key Responsibilities

• Develop and execute provincial business plans aligned to the overall organisational strategy.
• Identify and pursue growth opportunities through new business acquisition, retention, and cross-selling.
• Monitor market trends, competitor activity, and emerging risks, adjusting plans accordingly.
• Build and sustain strategic relationships with key clients, insurers, and industry partners.
• Achieve or exceed provincial revenue and profitability targets.
• Manage and optimise provincial budgets, cost control, and resource allocation.
• Track key performance indicators and implement corrective actions where required.
• Ensure consistent service delivery and efficient product distribution processes.
• Lead, motivate, and develop a high-performing provincial team (±610 direct reports).
• Set clear performance expectations, conduct ongoing performance reviews, and provide coaching.
• Build talent pipelines through recruitment, development, and succession planning.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Oversee the delivery of exceptional client service across all portfolios.
• Support complex client negotiations and resolve escalated matters.
• Champion client experience principles to drive satisfaction and retention.
• Ensure full compliance with regulatory, FAIS, market conduct, and internal policy requirements.
• Implement and maintain effective risk management and quality assurance frameworks.
• Oversee claims processes and ensure effective resolution and governance.

Requirements

Relevant Degree in Business Commerce or similar (essential)

Minimum of 10 years experience within short-term insurance, including broking, sales, and portfolio management

Proven experience in senior management or regional/provincial leadership roles

Qualifications

FAIS accreditation: Short-Term Commercial Lines (Key Individual and Representative)

Salary & Benefits

Not specified