Job Description
About the Role
A prominent motor group in Hoedspruit is seeking a dynamic Service Manager to lead their service department. The ideal candidate will have a passion for the automotive industry and excellent leadership skills.
Key Responsibilities
- Customer Experience: Driving high customer satisfaction scores (CSI) and resolving customer complaints efficiently
- Operational Management: Managing the daily workflow of the service department, including scheduling, repair order processes, and workshop equipment maintenance
- Team Leadership: Recruiting, training, coaching, and motivating service advisors and technicians to meet performance goals
- Financial Performance: Maximizing dealership profitability by monitoring departmental expenses, sales targets, and productivity
- Technical Compliance: Ensuring all repairs adhere to manufacturer quality standards, warranty policies, and safety procedures
Requirements
- Technical or Service background within the motor industry
- Previous experience as a Service Advisor or Assistant Service Manager
- Strong leadership, communication, and interpersonal skills
- Ability to work in a fast-paced environment and meet strict deadlines
- Valid Drivers License and own reliable transportation
Qualifications
Matric certificate
Proficiency in Microsoft Office Suite
Salary & Benefits
Market Related / Negotiable based on experience
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
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